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CNDA (Calling party name display)allowed - make sure a name is also against the DN >ld 20 PT0000 REQ: chg TYPE: 3905 TN 44 0 11 5 ECHG yes ITEM cls cnda ITEM In LD 95 REQ prt TYPE name CUST 0 CPND_LANG PAGE DIG DN 412 DN 412 TYPE SL1/MIX NAME XPLN 27 DISPLAY_FMT...

For OTM 2.01 To copy a set from with in the same site simply find the set you want to use as the master and place an X at the end of the description field - youll see a change in status when you come out. Copy (from the toolbar menu)this telset. Now go back into this set and remove the X at the...

We use a company called Coputertel - products called Datavoice - hasnt all the bells and whistles of some of the big boys (Witness\Nice) but price was a major factor for us. Did what it said on the tin. Q

[3eyes] i do try to "thumb" my way through previous threads just must have passed me by - that and being pre-occupied with my frustration getting PEPs now will get back into it tomorrow thanks again Q

Apologies for being useless thanks Q

Recently added an extra gig of ram to a users PC who is needing it for other resources - since the ram has gone in when launching reports from the SMI workbench i get an out of memory error. replacing the old ram and were back to working fine - so i thought it maybe hardware related and...

As suspected guys - i knew QOS would be the problem, and i dont want to go down this road - just wondered where I'd stand if i set one up myself on the RLC and what if any complications in doing so. Youre right JP but in these days of putting everything to tender...some people get paid to ask...

We are currently using our Opt81 with a RLC going across our wan to a BT managed DSL home GWay into a 9115 and eventually a happy smiley user on the end of a M3905 So what’s the beef? To a non technical manager it's sometimes difficult to quantify the costs when they see advertised DSL for...

Thanks a lot you guys! [2thumbsup] - out of this I've come up with a good solution that in initial testing works sweet. Hey when it goes live I may even bore you with the script! [glasses] thanks again Q

Nice one Dave - So if I've read that correctly its possible I could have a secondary script that only becomes "live" if the emergency codes entered and the correct values fall with in those parameters in the emergency check section?

Apologies rfwhite Version: Symposium Call Center Server 04.01.07 option 2 is my prefered option, but i still have the problem of getting everyone to logout when we have an emergency i.e. calls still feeding through and punters left hanging. DancingDave Sounds like what I'm after! any...

Good day to you all. Yet again, I've humbly returned requesting your valuable assistance with a small matter! I'm trying to fathom a way of splitting calls out, if the emergency login is "on" We recently have piloted home working using Nortel’s remote office from a RLC in our option...

I used to be in the same boat - a trick I learnt was to copy the ASE12clt folder from the install CD locally to the client (pending on user rights try this logged in as an admin), run the setup from the client then continue as normal with your symposium install. Works for me every time...

I opted out of the meat cleaver approach and settled for holding the phone against my laptop [thumbsdown] any how - not very helpful for you I guess, more of a muffled grumble to myself....[sadeyes] be interesting to see if anyone can help

Sorry I didnt get back last week Matt - Tested that script and worked great, The EWT played up a little, but the primary skill set is included in more than 1 script and also has priorities set against it within these. (breath in) So putting a 180 second wait on it didnt always come out very...

rqunning release 4.0 "When one burns one's bridges, what a very nice fire it makes.

Apologies if I have missed it already covered in these forums (i did mooch long and hard!) but im looking for a way to queue to a skillset if that skillset is not busy ideally id like it to queue to a primary skillset with a check to see if the wait time is x if this is the case check to see...

you'll more than likely see in task manager process called autoprog - stop this process and reboot the pc. Not the best solution (or an answer as to why)but it works for me and saves a complete reinstall. hope this helps Qey "When one burns one's bridges, what a very nice fire it makes.

Thanks RParent - I'll look into that today and confirm if it works for Symposium client 4 "When one burns one's bridges, what a very nice fire it makes.

Id like to have a mastercopy of reports that I can deploy to other workstations - I've tried navigating to find my own reports with out much luck - any one managed to do this ? With GRTD I created a maister floor plan and was able to copy the grtduser.mdb on to other workstations very easily -...