Apologies if I have missed it already covered in these forums (i did mooch long and hard!) but im looking for a way to queue to a skillset if that skillset is not busy
ideally id like it to queue to a primary skillset with a check to see if the wait time is x if this is the case check to see if an overflow skillset has no queue - if it has a queue continue as is, if no queue, queue to overflow skillset
reason behind wanting to do this is the overflow skillset are a specialised dept, however quite often they dry up of calls and it would be great to off load some of the main calls when these lulls happen, but when they do have a queue of their own calls I dont want to swap them with these main calls.
A simple overflow with a lower priority doesnt quite do the trick for us :|
hope anyone can help
qey
"When one burns one's bridges, what a very nice fire it makes.
ideally id like it to queue to a primary skillset with a check to see if the wait time is x if this is the case check to see if an overflow skillset has no queue - if it has a queue continue as is, if no queue, queue to overflow skillset
reason behind wanting to do this is the overflow skillset are a specialised dept, however quite often they dry up of calls and it would be great to off load some of the main calls when these lulls happen, but when they do have a queue of their own calls I dont want to swap them with these main calls.
A simple overflow with a lower priority doesnt quite do the trick for us :|
hope anyone can help
qey
"When one burns one's bridges, what a very nice fire it makes.