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Can you explain what you mean by "engaged tone"? Not understanding that.

DallasBPF yes it shows the office number when someone forwards the call to the extension. If someone called the DID number then it shows up as unknown number.

Problem: the transferred caller's number is not forwarded to the cell phone, but only show's the office number. Scenario: extension 24555 has all calls forward to cell phone. if jerry calls the office and they transfer the call to extension 24555 it goes to the cell. but it doesn't show the...

How do I setup a vpn connection to my office? what ports need to be open on both ends? I'm trying to have an office set up to only use 2 voip phones because this is a temp office and the agents need there phones, back then they didn't but they do now. So the only thing we have at the temp office...

does anybody have an answer for why forwarded calls don't show caller id or number?

yes close greeting is setup. I can just set it to where she can do it herself but I'm not sure if they will remember to or not.

When someone forwards there calls to there cell the numbers don't show it just says unknown caller or something of the sort, is there a way to get it to show? Also my office closes at 5pm and voicemail kicks in. A secretary stays back lates sometimes and would like to let the phones ring until...

I just got an email from ATT: Convert the following lines to POTS with ATT 985-785-4455- Main 985-785-8855- Hunt 2 985-785-8360- Hunt 3 985-785-8291- Hunt 4 985-785-8317- Hunt 5 985-764-6528 - RCF pointing to 985-785-4455 504-565-5868 - RCF pointing to 985-785-4455 Now the cti guy is...

Problem solved, the device profile was delete by one of my techs so the phone that was associated with it didn't know what to do so there for it didn't recreate an "auto" extension, kind of like when you first plug it in and it gives an extension of "85XXX". So I searched through the whole CAll...

The problem is that there is no extension on the phone so there is no way I can find out what it is. I'll probably try to find it by ip if I could.

Hi guys, I have a 7912 phone that gives me an "error pass limit" message when i pick up the handset or dial an extension. Can't do anything else. I've tried resetting the phone and the configurations as well and still no go. Any suggestions?

we are having a problem making long distance calls. i've check with qwest and they are saying that "the calls are not coming through to them and that it is our local provider". kind of having a hard time understanding that because we have a couple of local providers for each office. so the...

yes i do get a dial tone and she can fax out. but if someone were to fax in they probably won't reach the ata.

transfering someone to one office to another and i have her phone working but the ata, for her fax, isn't working. translation pattern is set up to the ata so basicly i'm assuming i'm only changing the 2 things under the translation pattern and 4 things in the phone configuration. in the...

will give it a try. thanks guys.

state of louisiana. each office has different equipment so its hard to tell.

well i'm sure there are people who want them but i dunno wanna pull the wrong stuff down. i rather have someone come take it out. we owned them, they've been sitting in all of these offices for quite some time now. its now time i find someone or somebody to come remove it.

Sorry didn't know where I should ask this question. Who do you guys call to pull out the old phone systems? Since we upgraded to cisco call manager we still have those old phone systems in the closet and we need to get rid of them.

Hi guys, I have a savin fax machine hooked to a ata 186. I have a translation pattern and extension all set up just fine. My problem is that the fax machine spits out an error message 10-46 network error code. What can I do to remedy this? I know the ata is working fine, just might have to...

yea i just found it and posting back. well i checked in there and didn't find anything. any other suggestions?