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We had a similar issue and also have an AACC Rls 7. Our CS1K is rls 7.5 so instead of ICRA our COS prompt is RECA. We had no problem getting the TN or AST-POSID to acquire but could not get the AST-DN to aquire. We found that if we restarted the service in the ACR server named "Avaya Call...

I recently upgraded my CS1K's to 7.5 and noticed a problem with my 4 digit dialing. I have a site in Dallas Tx., Hudson Ohio and Mobile, Al. All sites are CS1K rls 7.5 and the all have NRS servers at all 3 sites to handle the 4 digit dialing over H323 Virtual trunks. When ext 5362 in Mobile...

Thanks for the info

I have a BCM400 rls 4.0 with several IP phones. The customer wants to swap out 5 of the i2002 for 5 new i2004 phones. Is there some kind de-aquire that I need to do to clear the old i2002 extension number? Any help is appreciated.

This BCM400 rls 4.0 has never had any ICC activated. I installed the keycodes tonight for 1 ICC skillset and 5 ICC agents. They loaded but were in an Error state. I tried accessing the Contact Center but it has a message "Intelligent Contact Center Not Enabled". I rebooted the BCM and got the...

You can just change the DN to get the Voicemail application DN back to what it was. The only problem is when you change the DN it will also change the extensions forward target so you might end up manually changing the forward targets anyway.

I have a BCM400 Rlease 4.0. I have purchased 1 ICC skill set and 5 ICC agent licences. If I install these will I have to reboot? If I do have to reboot is it automatic or can I load the key codes and reboot the system later? Thanks,

I have a NAM with a bad 4.0 hard drive. Can I replace the hard drive with a 4.1? I dont mind reprogramming the configuration.

Is the BCM 200/400 latest release 5.0 and is the BCM50 and BCM450 latest release 6.0. I have some systems that I want to upgrade to the latest releases. Thanks,

Good stuff, thanks. I unzipped the .Tar backup, unzipped the .Tar CDR file and then opened the CDR file with word Pad. Just waht I was looking for.

Thanks Curlycord and Hawks!!!! The proceedure went fine this weekend just like y'all said.

Thanks for the info. I will give it a try. If I wanted to purchase a 3rd party CDR application, is there a BCM CDR key code needed to be installed?

I have a BCM400 Rls 4.0 and I want to view the "raw" cdr records. Can they be viewed in raw format without installing a CDR key code? If so where can I view the records? In the past I believe I could do this in a BCM400 Rls 3.6. Thanks,

I have a Norstar MICS DR6.1 that I want to upgrade to MICS XC6.1. I am looking for any documentation on the proceedure but cannot find it. Can anybody point me to the Doc that expalains this? Thanks,

As long as the new Comcast PRI has the same parameters such as Framing=ESF, Line Coding=B8ZS, Protocol=NI2 and they are sending the same length of digits for incoming calls, it should be just as easy as swapping the patch cord from AT&T to Comcast. If the span comes up and incoming calls work...

I have a BCM 450 Rls 5.0 with a RCC server V2.6.408.1.61 that the hard drive crashed on the RCC. There is no backup of the server. The customer wants to have RCC version 5 installed to install a certain ITEL wall board that requires version 5. If I replace the hard drive in the server, install...

How can I pull the RCC version from the RCC server?

Many Thanks from CRIMobile also. Very good info!!!

I installed a BCM450 rls 5.0 with ICC and RCC about a year ago. I am interrested in connecting a wall board for the ICC. I have found one named "HDVIEW by Itel". It states that it works with RCC 5.0. My question is if my BCM450 RLS 5.0 has the RCC keycode, does that make my RCC that is loaded on...

Thanks Curlycord. Is it just as simple as power down and exchange the DR 6.1 S/W card with the XC 6.1 S/W card and retain all of the current programming?