Search results for query: *

IP Office does it...I know. This is a concern because we need this work on our BCM. If it does not we simply need to look at replacing the BCM and from that point it could be IP Office, Mitel, Cisco...

Hi, We are trying to have a single queue connected to agents located on 3 different BCMs. From what I know the BCM does not allow this setup. Would there be a product either from Nortel (Avaya) or a 3rd party allowing it. Thanks

My initial answer would be...where are you located? From that point make sure you can get support from a local partner and not agents located in a call center in the middle of nowhere.

Hi, I have a need to connect one of my server (Application)to a customer site via the Internet. This connection must be secure and automatic since the remote site will be providing hourly data to the server. The connection must be simple and not costly since we will have multiple connections...

Depending on your location I might have some suggestions. You need the right solution and the right support...

Thanks everyone The system is using CS1000 is using Rls 4.5. Nothing has helped yet. Settings and packages are all in place with the right patches. Still when the DBA connexion comes back OTM does not empty the M1 Internal buffer. We have calls dated of January 2006... We asked our...

There is no external buffer - we had some but we replaced them with DBA - and I,m still trying to figure out why data pilling up on the internal M1 disk?

OTM 2.2 collecting CDR via DBA for 8 Meridian 1. When DBA lose its connection to the PBX the CDR data is saved in the internal M1 buffer. To my knowledge, when the DBA connection is back the system should empty the M1 internal buffer...it doesn't! Does anyone know why? Can I set OTM DBA to empty...

What do you mean? People are using Citrix to remotly access the server? We are having some difficutlties and are wondering if Citrix is the source of the problem...I believe it is!!!

Hi, If you are using OTM 2.2 you need Windows 2000. Win 2003 is not supported by OTM 2.2

Hi, Would anyone be aware of any problems with OTM & DBA when accessing the server using Citrix? Txs

If you are still looking for an alternative to OTM send a request to...info@oxilio.com.

HI, OTM is still the best solution to manage your M1. There are additional solutions depending what information you are looking for. As ank example, you might want to look for a solution to manage in real-time ISDN PRI links in terms of usage, traffic and alarms. Are you located in Canada or USA

Would anyone know of a Predicitve dialer solution for a Norstar system. We have a small call center with approx. 25 agents and we are not ready to spend a fortune for an enterprise type solution. Thx

Are there any issues when installing McAfee AntiVirus on a Server running OTM? We installed McAfee and since the install we are getting error messages fro the server and OTM Txs

I'm more from the Meridian world and I was wondering if there was anything equivalent to OTM for the Norstar and BCM. Is there a software platform to manage the Norstar and BCM solutions. From Nortel or not.

Here is our situation. We have 6 1-800 numbers that are transfered to our local lines into the Norstar. At the moment we have dedicated lines for each 1-800 number so we know which company is called. We would like to transfer all 1-800 numbers to our main local line and see which company they...

Is there a way to get the DNIS when calls are coming in instead of getting the CLID. We have multiple phone numbers ending on our Norstar and we want to look at the DNIS to welcome customer with the right announcement. At the moment we have dedicated lines...too expensive and not productive. Txs

Would you know a software solution (Windows Interface) that would allow the management of the Inventory? The solution I'm looking for would do M1 but could also manage data from other systems such as Norstar, even if the information must be entered manually.

Hi, I'm looking for a software solution to manage Telecom and IT Inventory. Ideal system would connect to the PBX to collect the maximum information available. Have any idea?