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I'm way late to this party but... I have a similar setup with AsteriskNow, and Avaya 5.2.1 CM. I used cyril's post for my setup which busster linked to. I also experienced one-way audio and found that the firewall on the AsteriskNow server was not allowing udp 1024-65535 (for the RTP...

Sekitori, Well, one advantage is having a combination of "Malicious Call Trace" and "Audix-Rec" features in one button. Once the button is pressed it both notifies me on my phone and begins the recording. It wouldn't seem to be that big of a deal to have an agent press MCT Activate, then...

Avaya 8730 Communication Manager: 5.1 Contact Center: 5.0 CLAN: TN799 HW01 FW026 My goal was to setup Malicious Call Trace (MCT) for our agents and supervisors in our Contact Center. During my initial setup I found an option in system parameters for “MCT Voice Recorder Trunk Group”. I wanted to...

Sorry, I didn't see that in there. Thanks guys!

Ever needed to know what extension is attached to a non-display phone or questioned that the displayed extension was correct? Here is a way to call a VDN and have your system use announcements to speak back your current extension that you’re calling from. System Specs: Avaya 8730 server VAL...

Aramirez148, This was a semi complex setup. Try the second option were you just forward a unused phone into CallPilot. Then configure your CH_D key to dial that phone instead. IF that works: The ACD setup was not done correctly. On all my ACD queues I could not get CallPilot to pickup when...

prflash, Is this something your trying to do temporarily or permanently? one option is to add an Extension DN to the mailbox were you ultimately want messages to arrive at. Then when callers hit voice mail to leave a message for mailbox:A the message would end up in mailbox:B with no needed...

Dgrobels, How long are the messages that callers are leaving? I had a similar problem were callers would get voice mail and just say "this is Bob, call me back". The messages were not sticking in voice mail. I found that these calls were only lasting a few seconds. I changed the "Minimum length...

JayNEC, There is a bunch of stuff out there so the question is how much are you willing to spend! I'm on a similar search right now as well and I would suggest Untangle. www.untangle.com Its a free open source Linux/Unix distro that has great web filtering and reporting and also has LDAP...

shandar21, If you haven't found anything yet take a look at these guys. www.untangle.com Its free, open source. Its not for your windows server though so this may not be of any help. I've played with it some and it works good.

Yeah, Like I stated above every state is different. Washington is an ALL PARTY state so everybody needs to know. However, in a Corporate Environment it can be included as a policy. For example, at my work we have a policy that everything that goes on inside the doors is company property...

Edwinhunt, I would highly recommend SOMIX. http://www.plixer.com/index.php Download their DENIKA software package. Its basically MRTG except it is way more friendly. The only catch is you'll have to enable SNMP on network devices. By default servers should have that turned on. You'll be in...

Simple on demand call recording using call pilot. Be sure to look up call recording laws in your state. I have no idea if this will hold up in court or if its even legal! Therefore in my case I have only used this internally as a form of record keeping for myself. This could however be...

JFruin, Check out Global Knowledge. I've seen them at some conferences but have never actually participated in any of their programs. They sure seem to have some cool stuff though. www.globalknowledge.com https://get.globalknowledge.com/norteltraining/catalog/family.php?pf=E&pt=vec