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Hi it depends on the system, which you use as an external system and what the external system support as a protocol.. Generally for IVR or call detection systems , DPNSS or CAS is used... (TLU76/2 or 76/3) But also it's possible to use qsig or euro-isdn with external systems But if you use...

We have CCM server 4.0 SP3 on MD110 BC10 version We have been monitoring approximately 450 agents and 50 ACD groups with this system.. But after couple of days we will need no longer to monitor these amount of agents and ACD groups because of Genesys Contact center implementation. I mean CSTA...

Hi everybody, Has anybody here experienced AL 4.0 SP10 with BC10? Regards

Yes that's a good idea to compare it with Genesys environment.. Thx.

Hi syncfail, Genesys T server has a network tcp connection with Application Link, and of course application Link is connected to md110... Genesys 6.5 sends requests to Application Link , and Application Link sends it to Md110 via CTI links Which connection parameters do you want to see...

Hi all, Problem was fixed by Ericsson Local partner, by replacing LPU5 card on LIM9.. He told that no problem seemed on LED or any on that LPU.. But it's the reason for the problem. Rgrds

Think that, 5340 is a digital extension located in 3-1-40-02 5440 is a digital extension located in 4-0-40-02 5652 is an ACD group configured in LIM 6 There are TMU cards on , lim6 magazin 0 lim6 magazin 1 lim4 magazin 1 lim3 magazin 1 lim8 magazin 0 Question1 When the ext.5340 calls the ACD...

Hi ,We use Genesys 6.5.304 T server with MD110 BC10 Application Link 4.0 SP9 HF03 On NCSTA tool of Application Link, I could send DTMF tone after i dialled a number, (We do not use "9" digit before sending dtmf) But when i tried it from Genesys Side, it gave "invalid call identifier error 1150...

Hi all, thanks for replies, adding or removing lim is our local Ericsson provider's issue. So we will wait for INL again.. Rgrds.

Hi, This is the result for fiscp <FISCP:IODEV=SYSDISK1; FILE SYSTEM CAPACITY DATA TOTAL DISK SPACE: 122 MBYTES SUBFS: SYSSUBFS11 KBYTES FILES TOTAL AVAIL TOTAL MOUNTED 40960 39728 10000 /SYSN/USR1 SUBFS: SYSSUBFS21 KBYTES FILES TOTAL AVAIL TOTAL...

Hi nanzaa, whosrdady est exact. Nous l'avons essayé la semaine dernière désolé pour mon mauvais Français :)

Hi Unfortunately it was removed 10 minutes ago but no alarms stored after last hirei.. I think Ericsson support center, should connect remotely to switch... <hiedp; TIME DATE 16:03:31 27OCT04 LIM EVENTS OVERWRITTEN OLDEST EVENT NEWEST EVENT LAST HIREI EVENTS 001...

Hi, Also now, i saw some alarms, like this.. "Buffer transfer hardware faulty" is related with this problem?? DATE: 27OCT04 TIME: 10:58:50 CLASS: 4 102 POWER FAILURE DETECTED BY DSU DATE TIME ALP NOIF EQU INF1 INF2 26OCT04 12:20:08 1 1 007-0-**-** 2 4...

Hi all, The problem is still same.. No change.Our vendor also had done the procedure before, about what antek said. By the way, removing these program units, cause other program units fail during DUSYI process..My other topic was also related with this issue , "dusyi fails because of DMGM PU"...

Ok thx antek, will try it and inform you about the result. Rgrds.

Unfortunately the same result.. <sfcei; SFCEI; SURE? (YES/NO) <y; START EXCHANGE STARTED LIM:S FAILED LIM:S PARTLY FAILED LIM:S FAILED PU:S 1 2 3 4 5 6 7 8 9 EXECUTED SPONTANEOUS PRINTOUT...

Hi The system is BC12SP5 and 9 lims.. The problem occured after adding new lims..(2 lims were added) <dubdp; BACKUP DATA EXTERNAL BACKUP LATEST PREVIOUS REL1 REL2...

Now,the problem is really interesting.I think the case is related with AUM/AOM units. 2 times I got the fail message. .. And i think it's related with NIU RFBOI fails for NIU card. WE now change it to NIU2 and we will see what happens. LAST ALREI: 20OCT04, 14:08:38 END <RFBOI:bpos=1-0-52...

Hi ,system is BC12 SP5, Does anybody have any idea what to do it so? (It had given an error on AOM8 PROGRAM UNIT.And i had restarted drdh program unit in lim1 and it had dumped succesfully.) But now restarting drdh is not a solution.. <DUSYI; SYSTEM DUMP INFORMATION NO VALID RELOAD DIRECTORY...

Hi jerromeke, I think you're right, it's about network issue. I saw that our Tserver has 10Mbit half-duplex ethernet port And also Application link had 10 Mbit half-duplex. And we saw lots of data collisions. Firstly, we changed Application Link ethernet port 10 Mbit full-duplex and this week...