cuneyt2919
Technical User
Hi all,
We have basic problems about CTI integrations. We use BC10 CN144 with 24 lim system and have Genesys Framework 6.5 version..WE have 450 desks monitored and 600 IVR hunt group members monitored.
Now, sometimes,on a lot of agent's desktop applications no cti data is retrieved. Or the status of agents reported wrongly to T server Statserver.... And by checking genesys tserver logs i can see some errors such as
generic system resource availibility
Outstanding request limit exceeded ...etc.
What i did is, last month i added new NIU cards,(NOw i have 24NIU cards)and changed the ethernet port 10MB-half duplex to 10Mb full duplex.
What i want to learn is,there are some parametres on Tserver side,Does anybody here tell us the true values, or are there any limitations on MD side for these parametres.
Or which parametres do you use for your system and of course for how many extensions do you use these parametres.
*****************************************
link max-request-rate (maximum number of requests per second that can be sent to the switch.. default value 60)
link maximum outstanding device request maximum number of requests that can be sent to the switch on behalf of a phone set before recieiving any confirmations or rejections.Any additional requests are queued. Default value 1)
link request delay (specifies the interval in miliseconds that tserver waits before attempting to send a feature request to the same device default value 200)
link maximum outstanding request ( maximum number of requests that can be sent to the switch before receiving any confirmations or errors default value 4)
link request timeout (Specifies the time interval in seconds, that genesys waits for request confirmation or error default value 20)
force snapshot interval (Defines a timeout in miliseconds after which Tserver will query the switch for the status of devices after completion of transfers in which the primary call was on ADN and consult call was on ODN default value 1000)
device snapshot interval Specifies the time in seconds that Tserver scans the list of devices for their states default value 60 , maximum 120 and we use 90 "0" (zero), turns the option off)
We have basic problems about CTI integrations. We use BC10 CN144 with 24 lim system and have Genesys Framework 6.5 version..WE have 450 desks monitored and 600 IVR hunt group members monitored.
Now, sometimes,on a lot of agent's desktop applications no cti data is retrieved. Or the status of agents reported wrongly to T server Statserver.... And by checking genesys tserver logs i can see some errors such as
generic system resource availibility
Outstanding request limit exceeded ...etc.
What i did is, last month i added new NIU cards,(NOw i have 24NIU cards)and changed the ethernet port 10MB-half duplex to 10Mb full duplex.
What i want to learn is,there are some parametres on Tserver side,Does anybody here tell us the true values, or are there any limitations on MD side for these parametres.
Or which parametres do you use for your system and of course for how many extensions do you use these parametres.
*****************************************
link max-request-rate (maximum number of requests per second that can be sent to the switch.. default value 60)
link maximum outstanding device request maximum number of requests that can be sent to the switch on behalf of a phone set before recieiving any confirmations or rejections.Any additional requests are queued. Default value 1)
link request delay (specifies the interval in miliseconds that tserver waits before attempting to send a feature request to the same device default value 200)
link maximum outstanding request ( maximum number of requests that can be sent to the switch before receiving any confirmations or errors default value 4)
link request timeout (Specifies the time interval in seconds, that genesys waits for request confirmation or error default value 20)
force snapshot interval (Defines a timeout in miliseconds after which Tserver will query the switch for the status of devices after completion of transfers in which the primary call was on ADN and consult call was on ODN default value 1000)
device snapshot interval Specifies the time in seconds that Tserver scans the list of devices for their states default value 60 , maximum 120 and we use 90 "0" (zero), turns the option off)
