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When you log into CCMA (Webclient), Go to Configuration, then to Historical Statistics. Look for the section that says "Call by Call", make sure that the Application that this call enters into is set to Local or Local and Network. This will allow for the call to be tracked in the call by call...

Utreg, Good suggestion and thank you, however to expand upon this, I need to string multiple voice segments together. In this case, I am collecting multiple airport gateways on each SQL query, an arrival and destination, and this could be up to 4 legs per query. For each open voice segment...

Sandy, Thank you for your response. What you are suggesting is what I thought as well. When I do this, I get an error stating you cannot assign a SET to a call variable. I have no way of making the voice segement a ITEM only. In the 5.0 Documentation it says the voice segment can be a ITEM or...

If a Voice segment variable can be created as a Call Variable type, What is the proper Syntax to assign a file segment to that Call variable? Thanks

Create a call variable "integer" type called SQL_NO. Create another call variable "string" type and call it SQL_RESP_CV write your script something like this: ASSIGN 1 TO SQL_NO OPEN VOICE SESSION 6839 PLAY PROMPT VOICE SEGMENT menuchoice_gv COLLECT 7 DIGITS INTO account_num_cv END...

Setup: CCMS 6 CCMM 6 CSE1000 5.5 1150E phones CCT soft-phone The agents are using the soft-phone, one agent in the group (same default ACDDN) can enter an account code while on a call and it will register in the CC6 database. Other agents cannot. When they enter it, they get the proper...

Have you tried to install this using the compatibilty mode in the Microsoft Operating system. Click the setup.exe file from Start run Command. then right click and select properties then select compatibilty mode for Win98. I'm not sure if this will work, but it's worth a try.

I had a simular issue happen, The company I maintain this Symposium for had deleted the Administrators group from the NGenSys user account. If I ran a manual back-up through Programs -Call Center Configuration- Database -Backup. I would get a error. When I clicked OK it would run thorugh the...

If you are connecting to an AD Domain, you will need to turn the Window time service Off on the Server. If you don't, the PBX and the Domain will change the time of the server and keep reseting the event browser and interval timer on the Real-time interval to dtae displays.

Thanks for the info. I was able to fix it, I just though I was the only person who had run across that issue. I seem to be blessed with finding all the quirkly little issues with the nortel products. for example, installing a 5.0 on a server that is in a AD domain that has set a policy...

working man, have you run into the problem of the webclient previously grabbing a dhcp address on a second nic card on the web client. Then , even though the second nic is not connected to the network, it stop or delays tarffice between both the Fat cleint and the web client and the Symp server?

The calls presented on the Agent performace report should equal the Calls Answered, plus calls return to queue + Calls returned to queue due to timeout. The one possiblity the numbers don't match is if a caller/s abandon while ringing at the phone set. This abandon is also tracked as an...

Yes, I am out of Atlanta, Woodstock exact.

Depends on what Version of TAPI, Also, I was wrong on the setup command. beleive it is /c tcmsetup <Server Name> or <IP Address>

On the Tapi server, Under the Tapi M1 services, did you associate the user login (PC) with the TN? You will need to make sure the server login you use has local and domain admin rights. This will allow that server to see the user login names. you will also need to run the tapi setup on the local...

After installing the Launcher app on a Client (WinXP Pro) workstation, I get a Run time error. Remote server or machine does not exist. an ideas why?