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  1. pldconsulting

    Sympweb 4.5 Historical reporting

    When you log into CCMA (Webclient), Go to Configuration, then to Historical Statistics. Look for the section that says "Call by Call", make sure that the Application that this call enters into is set to Local or Local and Network. This will allow for the call to be tracked in the call by call...
  2. pldconsulting

    Voice Segments

    Utreg, Good suggestion and thank you, however to expand upon this, I need to string multiple voice segments together. In this case, I am collecting multiple airport gateways on each SQL query, an arrival and destination, and this could be up to 4 legs per query. For each open voice segment...
  3. pldconsulting

    Voice Segments

    Sandy, Thank you for your response. What you are suggesting is what I thought as well. When I do this, I get an error stating you cannot assign a SET to a call variable. I have no way of making the voice segement a ITEM only. In the 5.0 Documentation it says the voice segment can be a ITEM or...
  4. pldconsulting

    Voice Segments

    If a Voice segment variable can be created as a Call Variable type, What is the proper Syntax to assign a file segment to that Call variable? Thanks
  5. pldconsulting

    CC6 HDX/DIW No Returned Data

    Create a call variable "integer" type called SQL_NO. Create another call variable "string" type and call it SQL_RESP_CV write your script something like this: ASSIGN 1 TO SQL_NO OPEN VOICE SESSION 6839 PLAY PROMPT VOICE SEGMENT menuchoice_gv COLLECT 7 DIGITS INTO account_num_cv END...
  6. pldconsulting

    Account key not working

    Setup: CCMS 6 CCMM 6 CSE1000 5.5 1150E phones CCT soft-phone The agents are using the soft-phone, one agent in the group (same default ACDDN) can enter an account code while on a call and it will register in the CC6 database. Other agents cannot. When they enter it, they get the proper...
  7. pldconsulting

    Symp Client 3 & DMI

    Have you tried to install this using the compatibilty mode in the Microsoft Operating system. Click the setup.exe file from Start run Command. then right click and select properties then select compatibilty mode for Win98. I'm not sure if this will work, but it's worth a try.
  8. pldconsulting

    SCCS5.0 cores SWC4.5: DB Backup fails

    I had a simular issue happen, The company I maintain this Symposium for had deleted the Administrators group from the NGenSys user account. If I ran a manual back-up through Programs -Call Center Configuration- Database -Backup. I would get a error. When I clicked OK it would run thorugh the...
  9. pldconsulting

    Symposium and Domains?????

    If you are connecting to an AD Domain, you will need to turn the Window time service Off on the Server. If you don't, the PBX and the Domain will change the time of the server and keep reseting the event browser and interval timer on the Real-time interval to dtae displays.
  10. pldconsulting

    Realtime display errors on SCCS Client

    Thanks for the info. I was able to fix it, I just though I was the only person who had run across that issue. I seem to be blessed with finding all the quirkly little issues with the nortel products. for example, installing a 5.0 on a server that is in a AD domain that has set a policy...
  11. pldconsulting

    Realtime display errors on SCCS Client

    working man, have you run into the problem of the webclient previously grabbing a dhcp address on a second nic card on the web client. Then , even though the second nic is not connected to the network, it stop or delays tarffice between both the Fat cleint and the web client and the Symp server?
  12. pldconsulting

    Calls Offered vs Calls Presented - Symposium Reports

    The calls presented on the Agent performace report should equal the Calls Answered, plus calls return to queue + Calls returned to queue due to timeout. The one possiblity the numbers don't match is if a caller/s abandon while ringing at the phone set. This abandon is also tracked as an...
  13. pldconsulting

    sccs5 and tapi question

    Yes, I am out of Atlanta, Woodstock exact.
  14. pldconsulting

    sccs5 and tapi question

    Depends on what Version of TAPI, Also, I was wrong on the setup command. beleive it is /c tcmsetup <Server Name> or <IP Address>
  15. pldconsulting

    sccs5 and tapi question

    On the Tapi server, Under the Tapi M1 services, did you associate the user login (PC) with the TN? You will need to make sure the server login you use has local and domain admin rights. This will allow that server to see the user login names. you will also need to run the tapi setup on the local...
  16. pldconsulting

    Symposium Agent 2.3

    After installing the Launcher app on a Client (WinXP Pro) workstation, I get a Run time error. Remote server or machine does not exist. an ideas why?

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