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A certified Avaya reseller sold us the phones. They originally put in our Avaya system and got us some good prices on the phones. Just a couple people were upgraded. We still are running 5610SW phones on the rest. I normally come on here first if I can't figure it out because the answers are...

Great thank you everyone! Just ordered some HIS connectors after reading your comments. Didn't even know the difference between HIC and HIS before. Still learning every day :) Always appreciate the quick advice. Very helpful.

We just upgraded to Avaya 9608 Phones and some users were used to having Speed Dials on the 5610SW phones. I read in the User Guides for the 9608 phones that they do support 10 speed dials. What do I need to do from an administrator's end (in IP Office?) to enable Speed Dial. And hopefully I can...

We just upgraded some people to the Avaya 9608 phones and with their Plantronics HW251N headsets they are not able to talk. They can listen and hear calls just fine, they just aren't heard on the other end. I have tried switching the speaker paths, etc. under the Sound settings. Headsets are...

We are running IP Office R8.1 and 500 unit. On a single individual extension they are having an issue when someone is transferred from our front desk (running latest version of softconsole) to the extension, if they pick it up on the first ring the call immediately disconnects. If they wait till...

Thanks everyone for the posts, much appreciated! I ended up deleting the user + extension last night, then rebooting the control unit (the entire system) instead of simply doing a merge, then re-created user + extension and it is now working. I would have tried this sooner but had to wait till...

Didn't do anything. I added a 1 on the end of the name just to change it slightly, did a merge. Then logged in fresh in soft console. Changes appear fine on name, but options still greyed out. No, we are a small company, doesn't match any other account/name.

Sorry, should have clarified... That is a working picture. I just referenced so you can see the screen I am talking about. I have taken another screen capture of that actual not working one, and blocked out the number. Thanks http://i45.tinypic.com/2lkcv7p.png

Oops, wrong picture attached. Here is correct one. That is an entirely different problem :)http://i45.tinypic.com/k96gj5.png

We just upgraded our 412 unit to a 500. This also meant upgrading to Soft Console 4.2.30 and IP Office 8.1. The upgrade was all pretty smooth, however there is one user that is having a problem. Normally in Soft Console you can click on the user in the directory, go to properties, and you can...

Wow, ok I totally didn't see that. Maybe I need more coffee :) Thanks for the reply. I now see in the user rights section where it is pulled from. This is one of those times you need a delete thread option lol.

We are running IP Office Manager 6.1. Have a quick question about applying wrap-up time to members of a huntgroup. For myself (not a member of a huntgroup) I can go into the user profile page > telephony and set the wrap-up time. But for the members of the huntgroup, the option is greyed out and...

Thanks guys, I recently took over this position and they installed this system 6 years ago. They don't have a maintenance contract and so I don't have an SSO login to view license information/tech bulletins. Everything I have been reading is simply what I can pull from Google. Thanks for the...

Or is there usually only one firmware version per IPO version? If so then you can ignore my previous question.

Thank you. I have recently taken over this position and still learning our Avaya system. That makes sense. We are running IP Office 6.1, is there somewhere I can look to see what the highest firmware is for 6.1 and the 5610SW? Thanks again.

We are needing to upgrade our firmware for our Avaya 5610SW phones. We are currently on 10d01a2_8_3.bin (version: 2.8.3) and from what I have been told 2.9.1 is the newest firmware. I have looked and can't find download link on support.avaya.com And I don't have an SSO to create a support...

We are in the process of possibly upgrading from a IP412 unit to an IP500 unit which includes the upgrade from IP Office 6.1 to IP office 8.1. My supervisor wants to know all the benefits of going to 8.1. I have read whitepapers, etc. But what we really want to know is what Avaya administrators...

No, Ex directory was not checked.

Thanks everyone for the suggestions... I will probably try to do a power down reboot this weekend. Since she is a brand new employee I ended up just moving her to a new extension for now and so she is up and running now. I have a feeling after I do a full reboot the problematic extension will work.

Lol, I saw that after I posted.... I knew someone would bring that up.