K, so I can't get this phone to clear its settings... It is a 5610SW. I have tried the following which usually works.
Reboot phone, HOLD key + CLEAR + #
Reboot phone, HOLD key + RESET + #
Mute Key + CLEAR + #
Mute Key + RESET + #
All of these above have worked in the past. Strange why they aren't resetting this phone. And I do know the difference between RESET and CLEAR. The original reason I am trying to do a reset is because in Avaya SoftConsole, the user and this extension is showing "Logged Out". However, on the phone itself, they are logged in with the extension next to their name. Have tried logging out on the phone and logging back in... works fine but SoftConsole doesn't update. (main reason we need this is for front desk to forward calls, but can't if the user isn't logged in)
Any suggestions before I wipe out this extension all together and re-create the user + extension?
Thanks!
Reboot phone, HOLD key + CLEAR + #
Reboot phone, HOLD key + RESET + #
Mute Key + CLEAR + #
Mute Key + RESET + #
All of these above have worked in the past. Strange why they aren't resetting this phone. And I do know the difference between RESET and CLEAR. The original reason I am trying to do a reset is because in Avaya SoftConsole, the user and this extension is showing "Logged Out". However, on the phone itself, they are logged in with the extension next to their name. Have tried logging out on the phone and logging back in... works fine but SoftConsole doesn't update. (main reason we need this is for front desk to forward calls, but can't if the user isn't logged in)
Any suggestions before I wipe out this extension all together and re-create the user + extension?
Thanks!