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thread690-1308153 I have recently ran into this problem and was wondering if there is a fix anyone run across? CM 5.02 Thanks!

You could probably duplicate her userprofile at the unix level and give it her new name. There's a unix/solaris forum here and someone there could give you instructions...if you have root access and feel comfortable being in there. I dabble only because of the ODBC connectivity tool.

ISComms thanks, but my choices are Symon and Inova. A different vendor is not an option. I know I haven't posted here a ton in the past 2 or 3 years but I'm shocked at all the topics out there with little to no response. What's going on??

Anyone, anything...? Thanks

hi, I'm trying to decide between Symon or Inova as a LED wallboard solution for my call center folks. The kick here is my sales execs also wants to use something like LCD (27" flat screen) in strategic areas for show and tell with clients. On the LCD they also want to broadcast video from press...

Wildcard, Yes, as the manager, I see it the ssme as you. I look at an administrator= doing what's already laid out for them and not really implementing or making changes on thier own. An analyst I see working through issues and looking at new and improved procedures/process/equipment or software...

Hi, The money isn't really at question, it's moreso role and responsibility. If I have an administrator, is promoting him/her to analyst really a higher professional level?

What is the higher level role in you guys opinion a "Sr. telecom analyst" or "Sr. telecom administrator"? What would you say are some of the diffences in their responsiblities/duties? IMO, the analyst role is higher paying but requires less broad base telecom knowledge and more specific focus...

I have this problem as well but only in road warrior mod. Anyone else have this problem?

BTW, is there any way I make that default to "N"?

That's what I'm looking for Mikeg. THanks a lot!!

What does the "view only" options include? Can this information be password protected so if my techs go out to a desk they can access it only?

Hi, How do I deny users from changes the button labels on their 4620 under Feature Button lableling? Is that something in the download file for phone settings from TFTP? Thanks in advance.

denial event 1389: Agent login max/error D1=0x896d D2=0x3726" My customer option max for agents is 208 and system capacity, well its an s8710 CM 2.2 I can't be max out at agent licenses. We are a non-eas shop and I only have a total of 175 "stations/logins" in my hunt groups.

Hello everyone, I am looking for comments on these two products: UCC and Speech Access. Has anyone installed it, how do you like it? Why did you install it? Is this mostly for Outlook integration in reading calendar information? How is it different from what modular messaging offers? Any and...

I have reports of two associates who sit next to each and share a drop (but not same port/IP) who say they can sometimes hear the other one's conversation if they are on the phone. So one is on the phone with a client, the other will pick up thier phone dial and hear the conversation. Have any...

Hi, Does your company have one TFN for all incoming calls or do you have a customer service number, main number, and maybe sales toll free? I am looking for some pros and cons for both. Personally I like the idea of seperate toll free for customer support and another for everything else. ALso...

The T1 does not terminate to the PBX at all. It goes directly to the faxserver. I don't mind this as long as they don't look to the telphone system for any reporting...or me for any support!

I'm looking for some pros/cons regarding terminating T1s directly to the fax machine (rightfax/halafax) versus the PBX. We lose some control and reporting for one if we go directly to the fax servers however I won't have to worry about utilizing ports on the switch with TFNS pointing to DNIS or...

Thanks a bunch, that all I needed!!!!!!!!!