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I have a weird one here, we just upgraded customer last night from 4.1 (500v1)Wxp to 9.0v2 server 2008. from vmpro client I can send wav file or call to a user's phone to record no problem, plays the wave file or "recording prompts". When dialing *17, calling the AA, or trying to record greeting...

I've tested on 2 systems, 8.1 (v1) and a 9.0 (v2) with same results. The single columns did the same thing, still no group on external incoming. Turns out my "tagging" was causing the issue, DANG! But thats on the 8.1, I'll have to go onsite or see if customer can get me a screen shot of when...

Hi guys, weird thing I've never noticed before, customer complained about this and I just confirmed. With a 9508/9608 if calling a group internally you will see caller and the group name in your screen. If you have an external call you only see caller ID of caller, no group name. I do get a 'b'...

I have an 8.1 with SIP trunks through SoTel and just fixed an issue with unconditional forwarding offsite. Issue was if extension was dialed internally it forwarded just fine, if outside call hit extension it failed ( 404 not found ). MY fix was my forwarded to # needed a '1' in front of it. Ex...

Hey guys. wondering if someone has a simple answer for this? customer has ip phones and soft phones on pacific coast, they connect to IP office 9.0 in Utah (mountain time). Is it possible to have the phones in Oregon display pacific time versus mountain where the IPO is? Thanks!

Thanks greybeard, I'll give that a try. Wouldn't you use the greeting wav thats already created under accounts? Or can we use that same greeting?

sizbut, I thought about doing the "leave mail" action, will this still leave a copy on x425 or just play x545's greeting? They need the greeting for x425 (sales) to still play, but have x545 (finance) check it like its one of his own messages. ipolmans they have a funky email set up going and...

Hey guys, I'm trying to find a way to "automatically" forward new messages from one user to another. Customer has voicemail pro/IPO R6. I know you can listen to the message and forward, but no one is sitting as this desk for awhile, still needs its own voicemail box and greeting (callers don't...

The system is a 500/V1, so no SD card. will the D100 not work on a V1?

Does it have to be a V2 with SD card? The one I'm working on is a V1.

Going to try and put all the info I have and what I've done so far here, hoping someone has seen this and has a resolve! On my second D100 phone trying to connect to IPO R.81.(73). Have the license, set up SIP Dect line, extension and user correctly (as far as I know). I can log into the base...

Thats what I saw too. Starting to do the 'ol shifty eye/scratch the head thing.

Hey guys, tech support has gone for the day, wondering what the deal is, can't seem to find the answer on google ;) I'm setting up an IPO R 8.0 (18) with Digital 8 and Legacy carrier w/ATM4. IPO mode it says I need a license, Basic mode it doesn't but its not seeing my legacy carrier with an...

Good stuff here guys thanks! So just to clarify, lets say we already ordered/register a release 8 license to this customer ;) I can load that into manager, use Manager 6.1 to upgrade and it will show 'available 6.1' when upgrading correct? It will show the license as 'VALID' and I won't get an...

So you can use the 8.0 license but only put them to a 6.1? How does that work/perform that task? When you upgrade it says available '8.0' is there a drop down to choose a lower release or do you have to point to the 6.1 bin files kinda thing?

I know the 'end of sale' for all releases below 7.0 stopped in march, does anyone know if we can get an R6.1 upgrade license anywhere? I've got a customer thats wants to try softphone, but they are on R5.0 and have about 100 4400 series phones, don't want to spend a billion dollars upgrading...

Got a question from a customer I did not know the answer and am having a hard time finding. *If a caller enters a 'que' at 4:58pm and sits in there until 5:01pm what happens to that call? Does it still follow the time profile before 5pm(open) or at 5:01pm(close) will it follow the closed and...

I have an IP500v1 R8.0 and using So Tel. We are not using an ip address, looks like using a username and password. Only thing I can find for support is on a 4.2, completely different. I have a customer using SIP from Veracity on 5.0 its way different too, they are using an IP address though too...

Forgive me if this has been answered somewhere else, I just can't seem to find it. Jenne has sent me a couple different documents but still doesn't make any sense. does anyone have or know where to find how/what is needed to set up a 9620L H323 (not VPN) on IP Office R8? Also I've been told...

Thanks for the reply! Next question, how to I go to Maintenance/system version? I have never connected to a nortel system yet, whats involved?