IP DECT (D100) not registering IP address? 1

[brucealmighty]

Going to try and put all the info I have and what I've done so far here, hoping someone has seen this and has a resolve!
On my second D100 phone trying to connect to IPO R.81.(73). Have the license, set up SIP Dect line, extension and user correctly (as far as I know). I can log into the base station, I see the base station on SS but no IP address is showing up on SS. I see the MAC, but no IP. The IP is set in Manager and I log in using that IP. On the handset's screen after connecting to the base it says "no service/config".
Jenne tech support says that message is from an IP address issue. I'm just not sure how to solve it since the base is .193 and in Manager it is set as .193, why its not registering?
Below are reports from the base and screen shot of SS: Thanks for your help!
System Log:
2000/01/01 03:22:26.003] 1696 Try to Connect SIP Server...
[2000/01/01 03:22:26.004] 1697 [E] HTTP Client Return Error:-1
[2000/01/01 03:22:26.005] 1698 [E] No Connection SIP Server.
[2000/01/01 03:25:26.006] 1699 Request DHCP Server.
[2000/01/01 03:25:26.008] 1700 Request re-using an IP address(192.168.10.193).
[2000/01/01 03:25:40.417] 1701 [NetStack Initialize] The request IP address assigned successfuly.
[2000/01/01 03:25:40.419] 1702 Try to Configuration Server Discovery...
[2000/01/01 03:25:40.424] 1703 [NetStack Initialize] IPO(TFTP) Address assigned by Discovery Message.
[2000/01/01 03:25:40.425] 1704 - succes.
[2000/01/01 03:25:40.426] 1705 Try to Connect Configuration Server...
[2000/01/01 03:25:40.427] 1706 [/D100.cfg] reading.
[2000/01/01 03:25:41.126] 1707 Date: Thu, 23 Jan 2014 20:48:02 GMT
[2000/01/01 03:25:41.127] 1708 Server: IPOffice/8.1(73)
[2000/01/01 03:25:41.128] 1709 Content-Type: application/octet-stream
[2000/01/01 03:25:41.128] 1710 Last-Modified: Mon, 12 Aug 2013 18:34:30 GMT
[2000/01/01 03:25:41.129] 1711 Content-Length: 416
[2000/01/01 03:25:41.130] 1712 Content-Type: text/plain
[2000/01/01 03:25:41.140] 1713 - finished.
[2000/01/01 03:25:41.140] 1714 [/D100settings.txt] reading.
[2000/01/01 03:25:48.463] 1715 Date: Thu, 23 Jan 2014 20:48:09 GMT
[2000/01/01 03:25:48.464] 1716 Server: IPOffice/8.1(73)
[2000/01/01 03:25:48.465] 1717 Content-Type: text/plain
[2000/01/01 03:25:48.465] 1718 Last-Modified: Mon, 12 Aug 2013 18:34:28 GMT
[2000/01/01 03:25:48.466] 1719 Content-Length: 326
[2000/01/01 03:25:48.467] 1720 Content-Type: text/plain
[2000/01/01 03:25:48.473] 1721 - finished.
[2000/01/01 03:25:48.567] 1722 - succes.
[2000/01/01 03:25:48.567] 1723 Try to Connect SIP Server...
[2000/01/01 03:25:48.569] 1724 [E] HTTP Client Return Error:-1
[2000/01/01 03:25:48.569] 1725 [E] No Connection SIP Server.
Critical Log:
[2000/01/01 07:53:04.419] *** Execute Firmware Update.
[2000/01/01 07:55:18.137] *** Firmware Update Success. Reboot Base Station.
[2000/01/01 07:55:18.230] Initialize D100 Base System Finish.
Firmware Version : D100_0.8.6_0.8.6
Hardware Version : 4
NV Version : 16
Firmware Side : 1 - 1
[2000/01/01 07:55:18.365] System goes down... (Use WatchDog timer for reset: 6)
[2000/01/01 00:09:17.018] System goes down... (Use WatchDog timer for reset: 2)
[2000/01/01 00:03:50.120] System goes down... (Use WatchDog timer for reset: 2)
[2000/01/01 00:08:06.438] System goes down... (Use WatchDog timer for reset: 1)
Statistic Log:
SipStack Information
--------------------------------------------------
- Recv INVITE : 16
- Recv Resent INVITE : 0
- Recv Non-INVITE : 0
- Recv Resent Non-INVITE : 0
- Recv SIP Res : 0
- Recv Resent SIP Res : 0
- Sent INVITE : 0
- Sent Resent INVITE : 0
- Sent Non-INVITE : 0
- Sent Resent Non-INVITE : 0
- Sent SIP Res : 0
- Sent Resent SIP Res : 0

--------------------------------------------------
RTP Information
--------------------------------------------------
- Recv RTP : 0
- Sent RTP : 0

--------------------------------------------------
NetStack Information
--------------------------------------------------
- Recv IP : 7177
- Sent IP : 1133

--------------------------------------------------
Emac Information
--------------------------------------------------
- Recv Ethernet : 19202
- Sent Ethernet : 1567
- Recv Error Ethernet : 0
System Status screen shot:

 

[intrigrant]

If you have a d100.cfg and/or a D100settings.txt file on the SD card then delete them and reboot the D100.
The D100 MUST get the files autogenerated by IP Office and not from a SD card or a fileserver.

 

[brucealmighty]

Does it have to be a V2 with SD card? The one I'm working on is a V1.

 

[intrigrant]

You need:
IP500/IP500v2
R8.1FP1
AVAYA IP endpoint lic per phone
VCM channels
IPO as the fileserver
No config or settings file on the SD card

 

[qtelcom]

If you have a d100.cfg and/or a D100settings.txt file on the SD card then delete them and reboot the D100.
The D100 MUST get the files autogenerated by IP Office and not from a SD card or a fileserver.

^^^^^^^
That's your answer, No where in the docs does it say this, but it won't work unless it's auto-generated by IP Office.

 

[brucealmighty]

The system is a 500/V1, so no SD card.

will the D100 not work on a V1?

 

[intrigrant]

Do the folowwing:
Set the IP Office as the file server
Reboot IP Office
Then open Internet Explorer ad type

http://<put

the ip address of the IP Office here>/D100.cfg
Copy all the text you see and save it as a text file with the name D100.cfg
Then do the same with the file D100settings.txt

http://<put

the ip address of the IP Office here>/D100settings.txt
Copy all the text you see and save it as a text file with the name D100settings.txt

copy both files to the folder of the fileserver you normally use with the IP Office and in Manager set the ip address of that fileserver
Reboot IP Office and when working then reboot the D100, job done.