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Okay, E1307 is gone. The solution was to reboot one of the distributed servers that had lost sight of the tape library. I ran a test - all went well. Until the scheduled backup ran, failing on E6300/E3714. I put the tape engine into debug mode and ran it again, but there was nothing in the...

Guess I spoke too soon... Error 1307 resumed following the first backup job, preventing the second from running. The first backup seems fine, with no messages out of the ordinary. I'd reapply CA's solution, but I imagine I'd have to continue doing it each day. If anyone has any ideas, I'd...

Okay, I've worked out the E1307 problem. CA's site has an article that applies to V6.5, and the fix seems to work for later versions. Apparently you need to stop your engines, remove the 00000001.QSD folder, then restart the engines. A new folder will be created and you'll have to resubmit...

So here's what's happening: I've followed databasebaba's advice and removed the Registry Key as specified, restarting tape library and system. And while my first backup completed, the second job failed. E3537 seems to have gone, but has been replaced by E1307: Unable to get Device Group...

Mohamdr, Thanks. I haven't noticed this problem on distributed servers because I don't run jobs from them, so I haven't checked. However, jobs run from the primary work, so I would have thought that comms between servers are OK. I've tried databasebaba's advice and so far, everything's...

Thanks, I'll give it a go this evening and see how we get on. Why am I deleting the registry key? Is it somehow corrupt or something? Jake Jake Cutter IT Operations: Always outnumbered, always outgunned...

Hi, I'm running ARCserve2000 SP4 on a W2K Server in a SAN configuration. My tape library is a Compaq ESL9198DLX, and the system is running the latest device firmware. For some time now, I've been seeing the error E3537 Failed to connect to media(Media=MONDAY, EC=196) Each tape that...

Have you tried sharing out the resource and backing it up that way? If it's an entire drive, check its properties and share it out. You won't be able to give it a name - it takes the drive letter. Grant access to the ARCserve admin account, then see if you can see it in your network tree in...

TP, Thanks for that - the ARCserve documentation seems incomplete on this subject... I'll probably be rebooting the server later so I'll be watching it closely to see what happens. At the moment my log files are recording SCSI errors that restarting the ARCserve engines hasn't fixed, so my...

TP, No, it's definitely a compression issue - if I highlight the tape drives in Device Manager I can see that compression is off. I presume that means hardware compression, because I don't use software compression in my backup jobs. However, the option to change compression is greyed out. And...

I'm running ARCserve 2000 SP4 on a SAN-attached W2K server, to which is connected a Compaq ESL9198DLX library with 4 Compaq DLT8000 40/80 tape drives. Also attached to the SAN and backed up as clients are 4 W2K servers, each with a copy of ARCserve 2000 SP4, SAN agents, Tape Library Options...

Databasebaba, Thank you kindly, that did the trick. I recall using the patch on another server, but that was to cure a problem where a job remained active after a crash - looks like it's the answer to more than one headache :-) Anyhow, thanks again. Cheers, Jake Jake Cutter IT Operations...

I'm trying to modify a job in AS2K SP4 to add an additional folder from the local machine to the backup. I can select and view the folder and its contents in the backup window, but when I click the Run/Schedule button the application just quits. No errors are recorded in the logfile when I...

Hi, My UNIX administrator runs an export of his hot data to another location on his server, from which we back it up using the UNIX agent. I understand the export feature is contained within Oracle, and can be scheduled with cron. Exporting is an alternative to having to buy the Oracle...

Tims10000, Thanks - problem turned out to be two orphan instances of asrunjob.exe. Got rid of them with KILL, and that sorted it out... Cheers, Jake Jake Cutter IT Operations: Always outnumbered, always outgunned...

Hi, I take it this job is backing up the local server, and the last file it had trouble with was an Access database. Right-click the job and select properties to see what file the job is actually trying to process. Sometimes the job hangs trying to back up the ARCserve\TEMP folder. When you...

With us, it was a problem between a Compaq Proliant server and a Quantum DLT tape library. I applied CA's general device patch for ARCserve2K and that sorted it out. The link is: http://support.ca.com/downloads/patches/asitnt/qo28915.html You'll need to have SP4 installed before you use it...

...and don't create a logfile. The only changes I've made lately were to add a patch to fix an Exchange problem and to get rid of a bunch of r*.chg files. I'm searching CA's support site but haven't come up with anything yet. Anybody have any ideas? Jake Jake Cutter IT Operations: Always...

Hi, I had a problem for a long time whereby ARCserve was skipping my Information Store folders (SG1/SG2). My system build appears the same as yours, but the difference was that I wasn't getting any error messages. The job was submitted as part of a larger, scheduled backup using media pools...

Hi, Speshalyst, I'm running a scheduled job right now using media pools and it's backing up the Information Store, so it looks like that patch worked out. I'll be keeping an eye on it, but it's looking good... Thanks again for the advice - I really appreciate it. Jake Jake Cutter IT...