skip invalid shared or volume dbaxch & dbaxch2

[jdl508]

Hello,
I am having a nightmare with the exchange agent for arcserve. I have gone through the steps
create domain user
give that user service admin priv on exchange org, site etc.
anyway after all that i create the backup on a different server.
I go into arcserve admin and and go to client agents - win2000 nt4 client agent, I see the server and expand it. I then select registry, MS Exchange server and MS Exchange server - Brick Level.
I use the same acct on all but the brick level which is the special acct created earlier. I can browse to all mboxes in the job setup so i am authenticated. I then save the job and when i run it it gives me the error

AW0000 skip invalid shared or volume dbaxch2
AW0000 skip invalid shared or volume dbaxch

On the exchange server I have configured the exchange agent to use named pipes and use the acct for brick level. I am at a loss.
Ver: arcserve 2000 adv edition
not sure of svc pack level
version 7 build 1100

Any help is greatly appreciated
thanks
jdl

 

[jdl508]

Sorry but to add to that It sometimes backs up some users mboxes but then fails to do the rest???

 

[JakeCutter]

Hi,

I had a problem for a long time whereby ARCserve was skipping my Information Store folders (SG1/SG2).

My system build appears the same as yours, but the difference was that I wasn't getting any error messages.

The job was submitted as part of a larger, scheduled backup using media pools.

Anyhow, Speshalyst pointed me to a patch on CA's site (which CA Support apparently didn't know about) that fixed my problem. I guess you've nothing to lose by trying it.

The link is:

http://support.ca.com/downloads/patches/asitnt/QO19351.html

Also, if I were you I'd select your Exchange Server through Network when you're setting the job up.

Right-click the Exchange Server and select Use Agent...

Check the Use Agent box and select your network type - I use TCP/IP with Server Name Resolution. Click OK, then enter your agent admin account details in the Security dialog.

Finish creating your backup as usual.

Hope it works for you.

Jake Jake Cutter
IT Operations: Always outnumbered, always outgunned...