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after more troubleshooting the extension digits of the hunt group are not being passed through either. if i call the extension of the hunt group with no members, it covers to its designated coverage path, goes to voicemail, but does not read the digits. any ideas? thanks. ACA-Implementation...

i am attempting to use the following: messaging split 99 for extension 8920 however, when the call goes to voicemail, i get the response: "your call is being answered by audix. the person you are trying to reach is not available. to leave a message, use touch tones to re-enter the number...

so SES won't be needed? ACA-Implementation IP Office ACA-Implementation IP Telephony CCNA MCP-Windows XP MCP-Server 2003

i'm using SIP trunking to get out to the PSTN via Paetec. there will be no SIP endpoints at this site yet. ACA-Implementation IP Office ACA-Implementation IP Telephony CCNA MCP-Windows XP MCP-Server 2003

Has anyone configured a SIP trunk w/ CM 5 on an s8300? Does SES have to be activated if SIP endpoints are not being used, only trunking? Does anyone have good documentation on Communication Manager administration of a SIP trunk with embedded SES? I have looked high and low for a good document...

i am in dontdeletemeagain's shoes......i have followed the manual word-for-word and quadruple checked everything. any suggestions? ACA-Implementation IP Office ACA-Implementation IP Telephony CCNA MCP-Windows XP MCP-Server 2003

After multiple configuration options, here is what I came up with. Susan, I appreciate your input, but the customer was not pleased with having three different buttons for the receptionist to have to operate. I created a hunt group with the receptionist as the only member with unlimited...

ok, well, here is the situation. i have a hospital with a nursing and rehab unit. the receptionist for the nursing and rehab unit hits a button and that then sends the calls to a vector to route the calls as desired. this button is currently set up as send-calls to the vector. calls get...

ok, so i have programmed the specific extension with a night-serv button. i have also programmed a night serv destination for a call that comes through for that specific DID. it is not working, however. also, when the user activates the night-serv button, i status that station, and it does...

so, if i have a station with the night service button activated, the call that comes across on that specific DID will be routed to the specified extension entered in that column? ACA-Implementation IP Office ACA-Implementation IP Telephony CCNA MCP-Windows XP MCP-Server 2003

what is the night serv column used for in the call-handling-treatment form? ACA-Implementation IP Office ACA-Implementation IP Telephony CCNA MCP-Windows XP MCP-Server 2003

what is the night service column used for on the incoming-call-handling-treatment page on the trunk group form? ACA-Implementation IP Office ACA-Implementation IP Telephony CCNA MCP-Windows XP MCP-Server 2003

i tried using call forwarding instead of send-calls, and the same thing happened. ACA-Implementation IP Office ACA-Implementation IP Telephony CCNA MCP-Windows XP MCP-Server 2003

the call comes into a receptionist. the night service button is a send-calls button which sends the call to a coverage path for which the vdn for the auto attendant is point number 1. what would be a better solution so that coverage paths are taken out of the equation. if i'm understanding...

it needs to ring the station first. ACA-Implementation IP Office ACA-Implementation IP Telephony CCNA MCP-Windows XP MCP-Server 2003

the coverage path for the extension is voicemail. use this instead of the route-to digits step? what number do i use for the skill? ACA-Implementation IP Office ACA-Implementation IP Telephony CCNA MCP-Windows XP MCP-Server 2003

any suggestions??? ACA-Implementation IP Office ACA-Implementation IP Telephony CCNA MCP-Windows XP MCP-Server 2003

route-to digits with cov y unconditionally ACA-Implementation IP Office ACA-Implementation IP Telephony CCNA MCP-Windows XP MCP-Server 2003

Scenario: A caller gets an auto attendant after hours. When they choose an option, the call goes to an extension based upon the option the choose from the menu. When calling the extension directly, the coverage path for that extension works correctly but when a "route-to digits" step is...

forgive my inexperience in call center-type vectoring, but what is the difference between a split and a hunt group? if i'm trying to queue to a hunt group, what step would i use in doing this? ACA-Implementation IP Office ACA-Implementation IP Telephony CCNA MCP-Windows XP MCP-Server 2003