incoming-call-handling-treatment

[IPOllie]

what is the night serv column used for in the call-handling-treatment form?

ACA-Implementation IP Office
ACA-Implementation IP Telephony
CCNA
MCP-Windows XP
MCP-Server 2003

 

[Reynolds723]

Alternate destination for number in the event that the night service feature is activated

 

[IPOllie]

so, if i have a station with the night service button activated, the call that comes across on that specific DID will be routed to the specified extension entered in that column?

ACA-Implementation IP Office
ACA-Implementation IP Telephony
CCNA
MCP-Windows XP
MCP-Server 2003

 

[Reynolds723]

yes, thats my understanding of it, only for calls recieved on that trunk group though

 

[IPOllie]

ok, so i have programmed the specific extension with a night-serv button. i have also programmed a night serv destination for a call that comes through for that specific DID. it is not working, however.

also, when the user activates the night-serv button, i status that station, and it does not show that the station is in night service.

any insight?

ACA-Implementation IP Office
ACA-Implementation IP Telephony
CCNA
MCP-Windows XP
MCP-Server 2003

 

[Mitch672]

well, a "user" is not supposed to activate night service, since "night service" put the entire PBX into night service, it isn't just for 1 user. usually the attendant or operator would put a switch into "night service" when they leave for the day.

mitch


AVAYA Certified Specialist

 

[IPOllie]

ok, well, here is the situation. i have a hospital with a nursing and rehab unit. the receptionist for the nursing and rehab unit hits a button and that then sends the calls to a vector to route the calls as desired. this button is currently set up as send-calls to the vector. calls get routed to the vector correctly, however, when a call is routed to the desired extension, the call never covers to that extension's voicemail. i'm trying to do anything i can to take call-fwd and send-calls out of the equation so that the call will cover correctly.

ACA-Implementation IP Office
ACA-Implementation IP Telephony
CCNA
MCP-Windows XP
MCP-Server 2003

 

[SF0751]

Instead of send-calls, use the button to log an agent onto a (new) skill. Write the vector so the calls go to the n&r unit if the agent is not logged in, and to the alternate destination if the agent is logged in ("route to number XXXX with cov Y if unconditionally"). You'll need two (possibly 3) buttons on the phone, however - login, logout, and (possibly) AUX so they can see a visual that the calls are being rerouted. Use autodial buttons so they don't have to remember the agent ID.

Susan
"When the gods wish to punish us, they answer our prayers." - Oscar Wilde, An Ideal husband, 1893

 

[IPOllie]

After multiple configuration options, here is what I came up with.

Susan, I appreciate your input, but the customer was not pleased with having three different buttons for the receptionist to have to operate.

I created a hunt group with the receptionist as the only member with unlimited queueing turned on. The night service destination was set to the extension of the VDN. The receptionist was configured with a hunt-ns button which, of course would put the hunt group into night service.

This configuration takes out all coverage paths, etc. which would normally keep the call from following the desination extension's coverage path. I should have seen this solution sooner but thank you all for your suggestions.

ACA-Implementation IP Office
ACA-Implementation IP Telephony
CCNA
MCP-Windows XP
MCP-Server 2003