CM5 IA770 Woes

[ahays]

Alright, it's been a few years since I installed an IA770 (back in the CWY1 days) but I'm working on one right now and it's got me stumped.

I installed the S8300 without incident (including the Audix software). I've created the h.323 signalling group, trunk group, etc. Followed the manual line-by-line ... but when done and I status the signalling group is shows "far-end bypass" and the trunk group is OOS/Far-end. "statapp" shows messaging up.

Where do I begin to look at this thing to aviod the $600/Hr TSO call?

.al.

 

[Mitch672]

go through "configure server" and make sure the IA770 Integration address is still there, sometimes is doesn't get saved.

Next, I would stop and start the IA770, that sometimes does it.

Also, there is an "A" (Audix) patch for the IA770 for CM 5.0, I would get that and isntall it, but that has nothing to do with your issue

mitch


AVAYA Certified Specialist

 

[ahays]

'preciate the response. Done that. Actually had to change ALL of the IPs due to customer change ... so went through "configure server" and changed S8300 and IA770 then used the gateway wizard to change the G350. Also stopped and started Messaging and have re-booted the S8300 several times. AyeCarumba!

Have applied patch A6109rf+a.rpm (which took me 3 days to locate since they've "oh so wisely" decided to place it in the CM folder instead of the IA770 folder).

.al.

 

[DontDeleteMeAgain]

do you have the node-name programmed

 

[ahays]

yup ... did it exactly like the docs (msgserver) and that's the far-end node-name in the sig group.

 

[DontDeleteMeAgain]

i had this happen along time ago as well. i just cant remember what the hell it was. i will check my notes to see if i can find it.

 

[Mitch672]

humor me, go into "configure server", see if your IA770 integration IP address is still showing up, or is it now 'blank'? Also, since you changed the IP address's, did you also change the node-name in CM for the IA770? The signalling group references it...

Also, have you tried a full shutdown and reboot?

mitch

AVAYA Certified Specialist

 

[ahays]

I'll do that, Mitch, and will let you know just as soon as the local BP gets a dialup line to the box. I flew home last night without completing the VM piece. Fortunately, the cut is not until 6/27.

Avaya Certified Expert

http://www.jeral.com/avaya-learning.html

 

[ahays]

Actually, Mitch, I used "msgserver" as the ip node-name with the same IP address as the IA770 integration address in "configure server." The name "msgserver" (which is what was used in the IA770 integration docs) is in the signalling group as the far-end node-name.

... and yes, have done a full shutdown and reboot several times.

Keep those suggestions coming ... we're going to bullseye the problem eventually.

regs,


.al.

Avaya Certified Expert

http://www.jeral.com/avaya-learning.html

 

[DontDeleteMeAgain]

Here is my trunk group

display trunk-group 99 Page 1 of 21
TRUNK GROUP

Group Number: 99 Group Type: isdn CDR Reports: y
Group Name: Audix COR: 1 TN: 1 TAC: 009
Direction: two-way Outgoing Display? n Carrier Medium: H.323
Dial Access? y Busy Threshold: 255 Night Service:
Queue Length: 0
Service Type: tie Auth Code? n
Member Assignment Method: auto
Signaling Group: 99
Number of Members: 12






display trunk-group 99 Page 2 of 21
Group Type: isdn

TRUNK PARAMETERS
Codeset to Send Display: 6 Codeset to Send National IEs: 6
Charge Advice: none
Supplementary Service Protocol: b Digit Handling (in/out): enbloc/enbloc

QSIG Value-Added? y
Digital Loss Group: 18
Incoming Calling Number - Delete: Insert: Format: pub-unk

Disconnect Supervision - In? y Out? n
Answer Supervision Timeout: 0

display trunk-group 99 Page 3 of 21
TRUNK FEATURES
ACA Assignment? n Measured: none
Internal Alert? n Maintenance Tests? y
Data Restriction? n NCA-TSC Trunk Member: 1
Send Name: n Send Calling Number: y
Used for DCS? n Hop Dgt? n Send EMU Visitor CPN? n
Suppress # Outpulsing? n Format: unk-pvt
UUI IE Treatment: service-provider

Replace Restricted Numbers? n
Replace Unavailable Numbers? n
Send Called/Busy/Connected Number: n
Hold/Unhold Notifications? y
Send UUI IE? y Modify Tandem Calling Number? n
Send UCID? n
Send Codeset 6/7 LAI IE? y
display trunk-group 99 Page 4 of 21
QSIG TRUNK GROUP OPTIONS




Diversion by Reroute? y
Path Replacement? y
Path Replacement with Retention? n
Path Replacement Method: better-route
SBS? n
Display Forwarding Party Name? y
Character Set for QSIG Name: eurofont

display trunk-group 99 Page 5 of 21
TRUNK GROUP
Administered Members (min/max): 1/12
GROUP MEMBER ASSIGNMENTS Total Administered Members: 12

Port Name Night
1: T00024 Audix
2: T00025 Audix
3: T00026 Audix
4: T00027 Audix
5: T00028 Audix
6: T00029 Audix
7: T00030 Audix
8: T00031 Audix
9: T00032 Audix
10: T00033 Audix
11: T00034 Audix
12: T00035 Audix
13:

 

[DontDeleteMeAgain]

here is my signal group:

display signaling-group 99
SIGNALING GROUP

Group Number: 99 Group Type: h.323
Remote Office? n Max number of NCA TSC: 10
SBS? n Max number of CA TSC: 10
IP Video? n Trunk Group for NCA TSC: 99
Trunk Group for Channel Selection: 99
Supplementary Service Protocol: b
T303 Timer(sec): 10

Near-end Node Name: procr Far-end Node Name: Audix
Near-end Listen Port: 1720 Far-end Listen Port: 1720
Far-end Network Region:
LRQ Required? n Calls Share IP Signaling Connection? y
RRQ Required? n
Bypass If IP Threshold Exceeded? n
H.235 Annex H Required? n
DTMF over IP: out-of-band Direct IP-IP Audio Connections? n
IP Audio Hairpinning? n
Interworking Message: PROGress
DCP/Analog Bearer Capability: 3.1kHz

 

[Mitch672]

Yes, I call it "msgserver" as well. The last suggestion I have is to "stop messaging", then once its completly stopped, "start messaging". That usually does it for me. I install CM5 S8300's with IA770's all the time, I am working on one right now... have you tried busy/release on the signalling group? One other thing: If your gateway's IP address is not setup and working, the IA770's IP trunks and signalling won't come into service, so check the MGP or PMI, depending on what kind of gateways you have (G700 or G350/G450)

I also usually cheat; I backup all of the systems I setup, then, when I setup a new one, I restore the closest translation to what I am setting up, and just "busy sig 99" (IA770 signalling group), then "change node-name ip", then change the "msgserver" IP address, then release sig 99, usually pops into service within 60 seconds BTW, restoring your switch and IA770 gets you your basic switch config back, and gets the autoattendants, and all the junk setup fast on the IA770

Yes, I find the easiest way to do things, and that works well.... We also use ProVision, but that's not going to help much with the IA770..

mitch


AVAYA Certified Specialist

 

[IPOllie]

i am in dontdeletemeagain's shoes......i have followed the manual word-for-word and quadruple checked everything. any suggestions?

ACA-Implementation IP Office
ACA-Implementation IP Telephony
CCNA
MCP-Windows XP
MCP-Server 2003

 

[mdeeves]

i had this happen to me once

customer wanted put their 8400 on the corperate lane so there was a multitude of IP address changes.

i thought i was going to lose it when i decided to try to disable the procr ip interface and then re-enabled it and TADA worked like a charm.



Good Luck

Mike
phone guy