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I have a new IP Office 11.1 system installed and have a problem. When a user has a call on hold and is on a second call, the user hangs up the first call and the on hold call is auto answered. Even if you hang up the handset on the live call the on hold call will answer via speakerphone. This...

It was the XMPP domain. Corrected that and it's working now. Thank you for the help.

I have an IP Office system running 11.0. Due to Covid I had to quickly setup a One X Portal server. I put it on a Windows box just to get it up and running. I am now moving it to a VM running the applications server. After moving over all of the components are "Available" and green. But...

I ended up using Voicemail Pro since it was an option. Thank you both for your responses.

I'll give that a shot and let you know. Thank you.

system status just has the call state of Queueing.

That sounds great in theory. Only problem is didn't work. Woking backwards when I call the overflow group directly the phantom user never auto answers to forward to *52. Phantom user has unconditional forwarding to *52 set and forward hunt group calls checked. Group is sequential.

I have a collective hunt group with no voicemail that I would like to auto disconnect the call after 15 seconds of no one answering. I have an analog extension to a door speaker that when activated it dials a huntgroup. The extension has no way of hanging up. I don't want endless voicemails...

I also spoke with the provider and MWI and call waiting are both disabled.

It is an IP Office v2 system with two combo cards. Originally it was on version 8.1. I failed to mention that before I rebuilt the configuration I upgraded the system to 9.1.7 which is what it is currently on. The problem happens in 8.1 and 9.1.

I apologize. They are not PRI trunks. Regular analog phone lines. Currently there are 4 analog lines going to one card and 1 on the second card. Getting trunk out of service errors on all lines. I've changed impedence levels (auto and manually set) and talked with the phone company which...

I have a customer who has an IP Office system which I took over managing. I've installed and maintained many of these systems in the past but I've run into something I've never seen before. Customer has two cards each with trunk daughter cards. The system has 5 trunks and I get random trunk...

Thanks for the suggestion. I will try to go to an analog extension instead of a trunk port and see what that does.

I have a new IP Office system replacing a system that had a trunk port connected to the trunk port of a remote system. They had some sort of setup where dialing an "extension" would call out of that trunk to the remote system. It would ring the trunk port of the remote system. The two systems...

I actually found this article which explains it. Thanks again. http://blogs.scansource.com/tech-tip-212-clarification/

Greybeard that seems to have done the trick. Can you explain why?

I currently only have one phone plugged in for testing. I will be there later today to do some more testing

In my ARS table I have NsiTHEIRPHONENUMBER. It works everywhere else I've done it like that. It didn't work before I added that to the ARS table either. I don't think they would reject the call because of outgoing caller ID right? They just wouldn't show the caller ID I was trying to send...

I spoke with the provider and they weren't very helpful in troubleshooting. I'll do a monitor trace in the morning. Janni when you say add an "i" to my shortcode are you talking about my 9 shortcode (dialing out)? ICR as in Incoming Call Route? I don't think that is what you are referring too?

I am setting up a PRI for new IP office system. I've setup PRI's on IP Office in the past with no issues. The only thing I had to do in the past was change all the channels to "in service". This is the first time I've had to set one up with Windstream being the provider. I changed the...