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Forget what I just said... She just called me Issue is resolved. You had the solution... sticky buttons! Let just say she was stressed... she asked someone else to check for the sticky button! :)

Just told her that... she just pressed all the buttons one by one... But the issues still there. Again she did the F985 not F983 Thanks

The receptionist just did a reset using FEAT 985 (Reset System Manager Password) and now her phone is always trying to Calling an internal extension that doesn't exist. And now she doesn't know what to do... and the normal tech is out on vacation. Any help will be appreciated Thanks

I'm asking that because the receptionist just did a reset using FEAT 985 and now her phone is always trying to Calling an internal extension that doesnt exist. And now she doesnt know what to do... and the normal tech is out on vacation. Any help will be appreciated Thanks

Thanks for the quick help Will the following process: Press Feature 985 Press the 9 Key Enter RESETSMPSWD (73738767793) using the dialpad work to reset the password? Or it will create undesirable issues? Thanks

Good Day to all, We need to change a DN on a phone, but after I enter FEATURE * * 2 6 6 3 4 4 the system shows PASSWORD: but im unable to enter anything. Nothing appends I tried to dial any password but nothing shows or changes on the display. Any idea?? Thanks

Its fixed!! I was able to loopback the card. Thanks The issue is my bix panel is shared, and once in a while people tend to remove things without checking if they are removing someone wire! I was able to identify correctly the other T1 I have. Pin 22/23 was the solution!

bhassell2000 Thanks ill try that in the next hour. trvlr1 Right now it doesn't connect to anything. This is why I want to put it in Loopback.

I dont have a RJ45 plus it goes from the PBX backpanel to a BIX RACK that has pinout from 0 to 25. My Card is on Slot 2 on the First Cabinet of the PBX, so I would go to the BIX rack on the #2 and there I have pinout 0-25. hope this is clear enough

Thanks.... Just did the loop but still doesnt go into loopback. Just to be sure ... wire on 12 goes to 45. And this is on a bix tab that goes from 0 to 26. thanks

I need to put my NTAK09 card in loopback mode. From my OPt11C there ia a cable that goes from the backplane to my BIX... On the bix, where do I need to put the cable? Normally the pinout is 1&5 + 2&4. But doesnt seem to work. Thanks

The issue is we did this on a system and no stats where available between 00:00 and 2:30am. Server was not shutdown. All we did was around 16h we change the historical stats and applied it since it was less or equal to required value of the DB. Im trying to understand if they only took effect...

Im trying to identify some issues with had with our stats. In which document can I find the information on how to set the Historical Statistics Configuration? Im looking to understand what is the impact when changing thos values on a live system. If they take effect right away or only after the...

Im trying to find a document or list or the RTD EventCodes on the multicast RTD feed. Exemple: 1 - Not Ready Thanks

Hello, We are having some issues with the Mlink portion on the CCMS. We often see the following errors Ready Response Reference ID:68d1 This Device DN:Unknown, 481418 Result:Failure Cause:2033 The impact is not right away... but after a few of those the whole CTI link goes down. All agents...

We have a command to view the SLIP erreors on a Line Side T1 The command is getrsrcstat adress 0 0 Is there a command to reset thos stats to 0 or the only is to staop start the LSt1? Thanks

No user needed, all you need is to point your application to the IP address of the server on port 3000 and it should work. The only user needed, is if you want to connect to RTD then you need a user. That user is to be created with the Server Utility tool on the server it self. Then you create...

Let's say that I have a script using HDX. Here's the high level logic of my script: Queue to Skillset ABC_Skill HDX SEND info to Application waits for HDX HDX RECEIVES info from aplication Call is Routed Controlled to CDN based on HDX INFO DEQUEUE CALL from Skillset if Route Called Successful...

All im afraid it to reach some limitations... Im trying to set this in lab first

I understand the concern. But customer is requesting this. They dont want to put emergency call even with priority 1 skillset waiting on a queue. Right now Im trying to set the following: KEY 0 ACD KEY 1 SCR (personnal key) KEY 2 MCR (Emergency key assigned to all agents) (max 30) So if I...