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  1. DougCook

    How to update BE 7.3 to 8.5

    Save all you 7.3 serial numbers. Uninstall 7.3. Install 8.5 with the old option serial numbers and the new BE main serial number only and any new option serial numbers. It will take this even if it is an upgrade. At least it did for me.
  2. DougCook

    Backup Exec Catalog Error

    Tools/option/catalog will tell you where the changeable path to you BE catalogs are.
  3. DougCook

    How do I get the jobs to pull tapes from the media sets?

    After a tape is drawn form scratch that tape is put into the media set that that job(s) uses. The trick is to set the right click properties of that media set so that the tapes overwrite period expires and the append period is long enough so tapes are available for the next set of jobs run.
  4. DougCook

    BE 8.6 Services will not start

    You should use the same account (not administrator) to login to the OS and Be. If needed create the account and go into services and make sure all the BE services are set to use that account logging in automatically. Re-enter the account name and password again even if you think it is correct...
  5. DougCook

    cleaning a tape drive

    Click Devices then right click properties and check the slot you want to put the cleaning tape in. Then right click the drive you want to clean and submit a cleaning job.
  6. DougCook

    Havig Troubles with Jobs

    Click the Device tab and then right click slots to Partition your tape library. Then edit your jobs to use the specific partition.
  7. DougCook

    strange backup failures

    See http://seer.support.veritas.com/docs/229571.htm
  8. DougCook

    strange backup failures

    See http://seer.support.com/docs/229571.htm
  9. DougCook

    backup exec for netware 8.5 windows 2000 agent - does it exist ?

    The old agent will not work with 8.5. The netware agent is a separate buy option.
  10. DougCook

    Won't connect to another NT Server, even after I load the Agent

    The remote backup account must be a domain administrative or local administrative account. It must be able to login as a service and the Remote Registry Service must be started on the remote computer.
  11. DougCook

    Agent doesn't work properly. Any input appreciated!

    Make sure the user rights policy in User Manager for Domains has the target server login account be able to Log On as a Service.
  12. DougCook

    Backup Exec Services won't start

    Create separate administrative account such as "backup". Login with this account. Change all passwords on all BE related services to this account and password. Start the services. Always use this separate account for working with BE.

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