Agent doesn't work properly. Any input appreciated! 1

[blavergne]

Hi guys, I have eight boxxes setup with the Backup Agent (they are Win2k AS machines ; Backup Exec is running off another Win2k Pro box), but 2 of the boxxes will not start up the agent. In services, the agent has not even started, and when I try to, it says,

"Could not start the Backup Exec Remote Agent for Windows NT/2000 service on local computer.
Error 2: The system cannot find the file specified."

The Agent works flawlessly on the other machines, which led me to beleive it was a setup thing, but everything seems to be configured properly. How can I get it to start opperating properly?! Any input is GREATLY appreciated.

Thank you,
Barry LaVergne

 

[blavergne]

On the server where the Agent Accelerator (Backup Exec for Windows NT/2000 v8.0)/Remote Agent (Backup Exec for Windows NT/2000 v8.5) is installed locate the registry key by performing the following:
1. Go to Start > Run.
3. Type Regedt32 and locate the key

"\HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\WinSock\Parameters\Tr
ansports"

If there is a reference to the AppleTalk protocol and it is not installed on the system, then remove this entry and reboot the server. The Agent Accelerator/Remote Agent service should start and the remote server can be backed up.

 

[DougCook]

Make sure the user rights policy in User Manager for Domains has the target server
login account be able to Log On as a Service.