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Hi, This is what I have already tried and this doesn't seem to work. Any suggestions? I have a feeling we are on a low release of communication manager. I have a client with the latest realease. I shall try it on their switch. This may be the answer. Thanks Ash

Hi, I have spotted a key on one of our clients sites which I have tried to re-create on our in-house switch but can't seem to get working. The key is post-msg. I have checked all the Avaya Documentation. It is definitely turned on in our system on the customer options. I have given myself a...

Hi, Per button ring control must be set to Y on page 2 of the station form. When this is set to y, you will get the following: 1: call-appr Auto-A/D? n Rg:r 5: call-fwd Ext: 2: call-appr Auto-A/D? n Rg:r 6: call-pkup 3: call-appr Auto-A/D? n Rg:r 7: directory...

Could someone please explain what the functions are of the following boards and how I should work out how many I need of each?? IPSI Medpro C-Lan Thanks ash

Hi, In my experience, I have never seen a name appear from an outside caller. Your trunk provider will only allow a number to come through. The calling party name field on Page 2 is for Avaya switches which are connected to each other not for outside callers. Ash

God, I keep spotting typos!! It should be: 01 collect 4 digits after announcement 1111 for none 02 goto step 7 if digits = 1234 03 announcement 2222 04 route-to number 0 with cov y if unconditionally 05 stop 06 07 queue-to skill...

Sorry, i've edited my original vector to make it look more realistic: 01 collect 4 digits after announcement 1111 for none 02 goto step 7 if digits = 1234 03 announcement 2222 04 route-to number 0 with cov y if unconditionally 05...

Hi, This is quite a simple vector setup. Try something like the following: 01 collect 4 digits after announcement 1111 for none 02 goto step 7 if digits = 1234 03 announcement 2222 04 route-to number 0 with cov y if unconditionally...

Hi, I had a client who had the same situation. We got round it by implementing tenant partitioning. There were two floors each with an attendant console. By putting them into partitiions, anyone that pressed 0 would go to the console on their floor. This way everyone could still press 0 and...

Hi, I've heard Touchbase Communications is pretty good as well. I think they've got offices in the US as well as the UK. cheers ash

Hi, I'm not sure how you could implement your program to change the access code but here's an end user guide to changing the access code from any phone. END USER GUIDE TO CHANGE ACCESS CODE The following shows how the allocated conference controller, for a meet-me conference VDN, can change...

Hi, Does anyone know of a company in or near Barcelona, Spain that can deliver Basic System Admin on the Avaya Communication manager?? thanks Ash

Hi You have two options to send calls from 3737 to 3939. Option 1)Alter trunk page Option 2)Remotely call forward 3737 to 3939 (you will need to create an export for 3737 for this to work. If this hasn't been done, I would probably go for option 1) Option 1) You can alter the trunk page to...

Hi, I am updating my training documents to include VDN and Vector Variables. I have come across the following command and was wondering if anyone knew what it meant? command: goto vector 300 @step 1 if digits in table 11 What i'm confused about is what table is this referring to?? I have...

Hi, Don't forget, you will need a C-Lan board to allow you to connect to the switch through a network connection. If you don't have a network connectivity, you can still use ASA to connect to the switch through the tracker/modem. Thanks Ash

I have used several headsets over time and I always still advise my clients to use the good old fashioned 2 prong mic and speaker headset that plug into your soundcard. I have several clients, some which use USB headsets (mainly plantronics), some which use the old fashioned type (described...

Hi, You also need to change the setting on the Avaya PBX. If you type the command: change system features Under the call centre system parameters is a field which determines the split/skill interval. If you change this to 15 mins, you should start seeing your interval reports in 15 mins...

Don't forget the trunk to trunk transfer option on the COS if you decide to set the system wide trunk to trunk transfer to restricted or all. thanks ash

Hi, Depending on what release you have, you can actually have 3000 announcements (I'm looking at V13) If you type - change announcment you will be able to see the first 256 announcements. if you type instead - cha annoucement 257 you will be able to see announcements from 257 to 512...

Hi, You could try using the command - list ars digi or - cha ars digi 0 you can convert a range of extensions to a different number without having an entry for each extension. Thanks Ash