Hi!
I am trying to prevent off net redirection.
Here is the scenario i want to avoid:
agent receives a call, and presses transfer, dials an off net number be it local or long distance and presses transfer again and the call is completed.
I noticed that in the Class of Service configuration, there is an option to Restrict Call Fwd-Off Net. I set this to Yes. When I make a test call transfer, it goes through. When I try it with the feature set to No, and try to transfer a call, and it also goes through.
What have I missed?!
I am trying to prevent off net redirection.
Here is the scenario i want to avoid:
agent receives a call, and presses transfer, dials an off net number be it local or long distance and presses transfer again and the call is completed.
I noticed that in the Class of Service configuration, there is an option to Restrict Call Fwd-Off Net. I set this to Yes. When I make a test call transfer, it goes through. When I try it with the feature set to No, and try to transfer a call, and it also goes through.
What have I missed?!