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Problem solved now. We had a wrong cable. I've made a true null-modem cable and connected my laptop to port A. Then I've got the OK prompt. After booting the system asked for a fsck command. Thereafter the system smoothly got to runlevel 3. Thanks everybody for help.

At the moment I have no console output. Normally there is no console attached, so I try to use my laptop for this. Maybe the connecting cable is the wrong one, or it is defective. Not solved yet. Question : I have a modem connected to the system. However when I dial in, there is no info at all...

Last week we had to move the system to another cabinet. I shutdown the machine with 'shutdown -y -g60 -i5'. After that finished I removed the power, moved the machine and tried to start it again. Now it won't start up. Don't get a prompt at port A (via modem) also not with local console. Can't...

Hi Jagoan, thanks for reply. My mailadress : zetixnainer@hotmail.com

Another issue with using IP Agent : If agents are NOT auto answer then incoming calls to the phone will only ring for 30 seconds !! After that time the phone stops ringing, but in the application the call is still visible and can be answered. An agent has to be carefull with this because...

Is it possible to mail me the electronic circuit diagram which you are using for placin WAV-files in the Definity ?

We use the standard option of converting the studio WAV-file to the A-law format which is necessary for the VAL-board. We do this by the Windows sound recorder as is told us by Avaya. Problem is that the quality is poor. I read using cooledit pro can help. Who can help me to get the right...

The weird thing is, no RONA is active. The call remains active on the application, but the service link is disconnected. Any clues ?

Following problem occurs using IP Agent : Agent login is set to auto answer none, station is set to auto answer none, service-link is set to as needed. Incoming call to agent's skill will put ringing signal on his remote terminal (normal analog phone at his house). When agent is doing other...

Try to find the rei.bat and wei.bat in the directory \vtel on your server. If it is installed than you can use rei.bat to read the phoneid and wei.bat to write the phoneid to the workstation locally. We are using this method, so that the workstation and phone have a ' hard ' connection. If you...

We also have been in a selection process for WFM-system. I have not been involved yet, but I know our company selected TotalView from IEX. We now are waiting for delivery and implementation, so I can't tell you now about the results. Maybe IEX is an opportunity for your company.

Is this agent the only one logged in for a specific skill ? If yes, check the setting of the queue-length. We had some problems with overloading of queues which seemed to drop customers from already being answered and hanging somewhere in the system.

We desperately look for a solution for the following problem : Our callcenter shuts down at 20.00. After that time customers can call for faults and they are to be transferred to a hunt group with two analog phones. What we need is the situation that in case of both extension busy an...

We have a definity G3/r release 10 with AIC release 6 and CentreVuAdvocate. PSTN lines are ISDN. After opening hours of our call centre, calls have to be transferred to an extension on a Ericsson MD110 PBX. De Definity should listen in before calls are transferred, that is, if destination is...