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You could try prognosis (www.prognosis.com) it's free for ther first 250 stations and will monitor all MEDPRO, CLAN, Trunks etc... Cheers, NJ PS: Please let me know if my advice has been of any use.

I have a few BB devices that call forwarded to from both RCF and EC500 - the only issue I have is if you answer the call on an ec500 STRAIGHT away it disconnects, you have to wait a few seconds for the call to begin ringing(?) I'm presuming it's some GSM propagation issue? Still working on...

The openlink request broker should be running as OPLRQB process. If you run... ps -ef | grep "opl" you should see the process running, under the /usr/openlink/bin directory there's a command call oplshut which should shutdown the process cleanly (check any switches because it's been a whil...

Nearly forgot - the DSN settings should be... Datasource Name: cms OpenLink Server Domain: Informix 7 Hostname: x.x.x.x Database Name: stores7 Leave all other settings as default. This is for v11 CMS - what version are you running? Cheers, NJ PS: Please let me know if my advice has been of...

In my experience I've always added the wait 0 seconds hearing silence step and the beginning of all DDI/DID vectors as it relates to answer supervision...any routing request encountered within the vector will automatically instruct the PBX to give out a 'connected' response to the PSTN, at which...

Do you have the ODBC connection to CMS? It might be possible to do it using ODBC, but I don't think you can using Report Designer since CMS only stores data for logged in agents (if there's nothing to store, it wont store it) and Designer doesn't give you the flexibility to do an complex sql...

Ps..this is the CLIENT for WIN32 only - no server software, you must have the SERVER software installed on the CMS server! Cheers, NJ PS: Please let me know if my advice has been of any use.

http://www.box.net/shared/6xf2mupf6x Cheers, NJ PS: Please let me know if my advice has been of any use.

If you regularly run the LIST CALL-FORWARDING command you can identify who's forwarded calls to where. Personally, I think the main risk here is internal users incurring extra costs on outbound calls (to mobiles?) when they're in the office or don't need it forwarded. I concur with Mikey in...

Where are you seeing this error, on Supervision? Cheers, NJ PS: Please let me know if my advice has been of any use.

Telemark11...if you click on the link contained in the previous post it's a hyperlink to a ZIP file that contains the info you're after. Cheers, NJ PS: Please let me know if my advice has been of any use.

What you need to request is "Type 5 CLI" - this basically means that you control the CLI on all calls, CLI can be any number but they may get you to sign some disclaimer to agree to abide by OFCom rules regards to presenting valid numbers. I've enabled this feature many times, with C&W (which...

Download file from: http://www.avayausers.com/showthread.php?s=&threadid=6547 Cheers, NJ PS: Please let me know if my advice has been of any use.

Learner: I've seen that command before, but doesn't it give you last login time for CMS supervisor logins and not Agent Logins? If you're after Supervisor Logins then my report wont help, it's for Agent Logins only. Cheers, NJ PS: Please let me know if my advice has been of any use.

I guess to makes everyones lives easier... http://www.aucommunity.com/showthread.php?s=&threadid=6586 Cheers, NJ PS: Please let me know if my advice has been of any use.

I have a copy that no-ones advised me is restricted so if anyone wants one give me your email address and I'll send it. Cheers, NJ PS: Please let me know if my advice has been of any use.

Just to clarify (the post made sense when I typed it :)) the report will identify the LAST known logged in date for each login ID over the period specified in the input/dates field, unless they haven't logged in during the period covered in the report or the storage interval. Cheers, NJ PS...

Well in theory create a designer report that will show you (based on the previous x days of interval data that your CMS is configured for) when agent login Id's logged in (i.e. the MAX of row_date). Since CMS only stores data when it received it, if the agent hasn't logged in, it won't be in...

Do you have access to ODBC? or ReportsDesigner? Cheers, NJ PS: Please let me know if my advice has been of any use.

I get the internal extension for all stations that haven't been configured under the isdn-public-unknown-numbering screen. Check your configurations there, assuming you use it Cheers, NJ PS: Please let me know if my advice has been of any use.