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  1. andrearp

    Most extensions not going to voicemail on no-answer, after changing Class Of Service

    I think this has something to do with the COS interaction. Try this: backup the DB, then closely compare the two COSes (all pages) to see if you changed some setting other than the ones you really want different from default setting. Also: did you set TRS to 7? Also check internal call block...
  2. andrearp

    Most extensions not going to voicemail on no-answer, after changing Class Of Service

    Calls may go to VM via IRNA (the intercept routing you set in the programming software) or EXT forward (something you can see and change for programming, but also user-changeable) When forwarding is turned off by the user, IRNA destination is used anyway, and the user cannot change that...
  3. andrearp

    NCP Caller ID

    There can be a few reasons for this. If it seems an extensions bound problem: Check the caller id feature in 4.1.1 - options 5, incoming call display, this is the most obviuous. This is especially frequent if the system was upgraded from previous versions importing th database. Older...
  4. andrearp

    TDE-100 SIP to PT extensions

    Please try to add diagnostic elements Are PTs IP-PTs (KX-NT) series? Are PTs KX-DT series digital phones? Is the DSP operating normally for anything else (i.e. trunks, if you have them)? can you see the DSP status as enabled/ok in the 1.1 menu, when checking system card properties? Are the two...
  5. andrearp

    KX-TDA0920 FOR KX-TDA100 - Software Upgrade to Enhanced Version

    The Multi Site unified maintenance appears as an option in my market (Italy) but it's not currently available for purchase, so we still configure each system separately. The only option for single interface programming is currently NS1000 + 1 look network on each site.
  6. andrearp

    KX-TDA0920 FOR KX-TDA100 - Software Upgrade to Enhanced Version

    Consider upgrading to TDE, which does not use 0920 card, but gets the same features with enahced feature license. Rules are the same (1 license per system), but you will get many more features, support for new IP Phones (i.e. series NT5xx) and lot of functions that the TDA will never get. You...
  7. andrearp

    Can't hear outside caller on KX-NCP500 Extension

    As suggested, perform these checks: Step 1 - Try calling extension to extension. These calls take place sending signaling (dialing, calling and so on ) via the NCP signaling address, which is the one you point to for programming, then exchanging voice packets directly between phones, so DSP...
  8. andrearp

    SV8100 Automatic Shutdown

    The product you're looking for is the APC NetBotz, probably; after all there's little point monitoring only the SV8100, as I suppose a customer requesting such a safety feature also has many other pieces of equipment in the comms/data room. This will ensure complete room monitoring, and much...
  9. andrearp

    Remote extension

    I suppose you're talking about a TDE or NCP. These will require a VPN. NAT is not supported for extensions on the TDE/NCP, or at least it is not supported natively. You should then use a VPN router, or use a session border controller. Another alternative is to use NS1000 attached to the...
  10. andrearp

    kxtda100 restart

    Hi, if you notice that it starts, then starts to read the sd card, then stops, flashes both status lights, then cycle begins aagain THEN it's almost certainly. a. a failed power supply or b. a failing or failed sd card. If you don't have a spare PS, then try with the SD, format a new one...
  11. andrearp

    SV8100, different night service groups

    I started to configure a SV8100 with V3 software (I'll upgrade to V9 ASAP) and have this problem. I need to use the different (maximum:32) night service groups, so that I can have separate day/night times for different groups. I changed the night mode name for the two groups (i.e. Company1-N...
  12. andrearp

    Nexer LDK-24 default config

    The login info was system specific, sorry.
  13. andrearp

    Nexer LDK-24 default config

    Thank you very much for the explanation and for the link. There's just one thing about dialing in using ISDN. Should I program a virtual destination for incoming data calls, or (just like some other systems from other manufacturers) will the Nexer intercept all data-carrier isdn calls?
  14. andrearp

    Nexer LDK-24 default config

    I finally obtained the user/password combination from the original installer in DK. The system will be up and running, hopefully in the next few days. I cleared the phone-section config, configured it for Italy, learned how to set the AC code and enter the PARK code for wireless config. The...
  15. andrearp

    Nexer LDK-24 default config

    and... well..the rear of the unit says MODEL LDK_24 and then... PART NUMBER DENMARK. so I guess this is one of those cases. Also replied to the private message.
  16. andrearp

    Nexer LDK-24 default config

    this is hardly an option for me. The system was bought in another country (I noticed, however, that it can be set for whatever country is needed). The unit has a MPBE2 card with no USB port, but with a DMZ port. I hope there's a way to get around this somehow. I also noticed that *#programming...
  17. andrearp

    Nexer LDK-24 default config

    Greetings from Italy. We recently received a request to reinstall and program a Nexer unit for a customer who has moved from Denmark to Italy. We usually don't work with LG equipment (sold here with the Promelit brand). The unit had the default 192.168.1.1 IP address, but the default...

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