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I'm guessing that what i did was a waste of time, as I had the interface all along, it just had no drop downs. I was logging in as admin, which appears to have no rights. I created a new user, gave him access rights and now the inteface has drop downs, where i can access tools. Just need to...

I tried to install the plugin yesterday evening, and nothing seemed to happen. However, i've tried again this morning, only this time, saving the file rather than trying to open it from it's current location, and it's installed something, however, i've still no additional icons, so i'm...

That's the same thing I read, but it doesn't really help. It looks like reporting was installed by the previous owners and appears to be running. It's finding the user gui that I'm struggling with.

To be fair, generating the report would be a start :-)

Guys, please bear with me, as my CCM knowledge is very limited. I inherited a CCM4 a few years ago with a business relocation, everything i know is self taught. I've been asked if it's possible to collect inbound call stats from a small hunt group to determine who is answering the majority of...

Eventually, i managed to track down the guy who originally looked after this system prior to me inheriting it. It turns out that when he left, he took the printout of the configs with him. A few hours on Wednesday evening and we both had it back up and running. I've learnt quite a bit from...

Thanks for the offer Vince. I'm in the UK.. if we both start digging, we could meet somewhere in the middle. ?? I've had another play this afternoon, and I'm guessing that running-config probably isn't enough to get this working, as I'm now even struggling to ping the 3550 even though it has a...

we use 7095 phones. Before dialling you can press the soft key "edit dial" and add the preceeding digit. Not sure what the correct answer is though.

interface Vlan1 ip address 170.205.238.3 255.255.255.0 ! interface Vlan10 ip address 10.10.0.254 255.255.255.0 ! ip classless ip route 0.0.0.0 0.0.0.0 170.205.238.1 no ip http server ! !

I've had a 3550 switch fall over (see my other thread). I have a few questions regarding it's replacement if anyone could help. The switch has 3 x RJ45 connections, in ports 1,2 & 3 One to the publisher, one to the subscriber and another to the gateway (router). Does it matter which of the 3...

Incidentally I've just checked and the other switch is a 3560

Hi Vince. I wasn't even aware that these switches were configurable, or that the console socket even existed until last week. Had i known this, i would have made a backup a long time ago. I spent ages this weekend looking for anything that might resemble a former backup, and after speaking with...

Guys. I inherited a CCM4 Voip system a few years back, and ever since i've been learning. Last week we had a Catalyst 3550 switch fail (Non-free molecules found on the notify ring), which appears is terminal. I've sourced another switch, same model same revision, but i don't have a clue how to...

Guys. I inherited a CCM4 Voip system a few years back, and ever since i've been learning. Last week we had a Catalyst 3550 switch fail (Non-free molecules found on the notify ring), we been working, howeverhich appears is terminal. I've sourced another switch, same model same revision, but i...

Chaps. We have a very old CCM V4, which is still serving us well. We don't really require much more as we have only a very small user base. However, what i am looking for is call logging. It seems that we already have the ART plugin loaded, and I can access this, however, this is where i come...

I wrongly assumed that creating a Voice Mail Box Log in of 321 would clash with the DN 321, hence the reason I called it 5321. After playing again this morning, i reconfigured the login and named it 321, and now it's working.

anyone ?

Chaps. Around 4 years ago, i inherited a CCM v4 as part of a business relocation. I've had no formal training on CCM, so everything i know, I've taught myself. The system includes a Unity VM server, which until today has been switched off. I'm now trying to get my head around how it works...

Doh. Just figured out what i'd done. I'd not added the Partitions to the CSS. The only one i'd added was the mobile one when i was testing last week.

Guys. I'm trying to configure external number masking on a CCM4. We have a department who have a single DDI device, I intend to make this DDI a hunt number, and hang devices off this hunt. This part I can handle, its the outbound number masking i'm struggling with. At the moment all outbound...