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Likely a hardware issue. Try swapping or reseating the hardware.

Just because you can doesn't necessarily mean that you should. If you're buying new hardware, you run the risk of it shipping with newer firmware that the older releases of software won't be able to recognize. In theory it could work with that logic. The upside is you don't have to upgrade, or...

Aside from TouchToneTommy's reply above, i would recommend trying to put the original cable back in place between the button module and the phone. Avaya is notorious for using proprietary everything.

Or a support solution. It's a 500 V1 (guesssing) on release 4.2

Have you try changing the base extension? Is the user logged into the right phone? The goal is to have their user profile follow them. Since this is a digital phone, you need to change the base extension number based on the port. Identify where the user is logged in, and adjust accordingly. DO...

The J100 series phones are all brought over, as well as the B199 as of Q2 or Q3's update. You have the luxury of also adding in the Yealink, Cisco, and Polycom phones, but they have to be purchased and provisioned separately from the ACO team. If the Avaya phones are bought in ACO world, then...

What firmware are the phones on? What does system status say is the result of the reboot? I have replaced control units whose power supplies go bad within a few days to a few weeks because of bad electrical, failing UPS, being unproperly grounded, being plugged into a standard power strip, etc...

Did you try verifying that the IVR still has it's programming? Have you tried calling the provider to see if there are any errors on their circuit? Did you add that source number to the "No User" user in the IPO?

In my experience, outside of UCM, you are unable to log-in to Voicemail Pro if there is no free memory on the voicemail server. Try freeing up some space, maybe delete a greeting you're confident you aren't using, then try logging in again. Did you even try AACon's suggestion? EDIT: Typically...

Was your replacement new or Refurbished? What are the four leading digits on the serial number?

Check your UPS. Is it in need of replacement? Is it only plugged directly into a power strip? Is your server stack properly grounded? Any power surges or outages to the building? Generally, this is only seen from an electrical stand point. Are the phones plugged in 4400 series? They draw...

How is the user logging into the new phone? Did you simply relocate the phone + the modules? How many total modules exist on the system?

What software release are they on?

I would suggest starting a new thread after you verify that the certificate is uploaded to the device.

Find the extension number for your Cisco SPA 112 ATA's user profile, go to the extensions segment, find the SIP Base Extension that matches the ATA's user profile's number. Once in there, change the DTMF signaling. If I had to guess, it's configured as inband right now, and it would likely work...

How large is the client? If you can get creative with Call Intrude and User buttons for active-call visibility, play with that a bit. Gives you the ability to see who's on a call, they can mute their phone and say "Hey Suzy Q, get on my call!" and they hop on. It also really depends on their...

Change the base extensions DTMF signaling for the SPA112.

You can do a force disconnect in system status, but you have to sit and watch as calls sit for XYZ length. Temporary, inefficient workaround. It could be something on the carrier end as that's generally not normal behavior. Call the carrier and check to make sure that their settings on the line...

If you have a back-up of the old config you might be able to use that. I haven't tested as the use-case is rather odd, it so I wouldn't know. It would make sense logically since the ADI licenses are bound to the config / Feature Key.

Did you try using the SIP Base Extension's password, instead of the Avaya123! password?