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list trace ras ip-stations <station number> can trace the registeration message communicating between CLAN and IP phone.

PBX Version: S8710 CM 2.2 Conference on Answer: 668xx 668xx is a DID number in PBX used as a EC500 feature-name-extension, I have a normal cell phone with no EC500 related software installed, and thus all functions are implemented through dialing the feature-name-extensions. There...

Hi Unable to open the /etc/ftpusers due to the reason "terminal too wide", also failed even after the use of "stty columns 240" to increase the terminal width. Anyone who can help on this? Many thanks.

Hi Guys A urgent question need your help, our ip stations including 4620,4610 & 4602 encounter unexpected restart problem, we are using static ip addr for all extensions, the firmware is 2.3 or 2.4 under S8710 CM 3.1 IP Connect envrionment, it shouldn't be the result of firmware error as we...

Dear Is it possbile set the permission for CMS ID to monitor the specified members of agent group instead of the whole group? Exp. Agent Group 1 may have 20 members like 6001,6002,6003, we want to create a ID A with the permission to run the report for 6001,6002, while ID B can only run the...

Hi What's your setting for Trunk-to-Trunk Transfer: in system features. Meanwhile, pls check config of Disconnect Supervision - In? y Out? y on page 1 of trunk setting.

4602SW Firmware 1.8 has this issue under CM 1.3 environment. Others like codec mismatch, firewall also can be the root cause. Sometimes the problem can be fixed by turn off the shuffling on the phone.

thanks already enabled, but doesn't work.

Hi I can access my mailbox using telephone interface, and the IMAPI sessions are already enabled in the system, any other ideas?

Hi All When I logon to Intuity Audix by Messager Manager, a error message occured with the description "No server logins available, pls contact Audix Administrator", is there anyone can advise what I should do to solve the problem? Thanks in advance.

Have you opened the Direct IP to IP(shuffling) on the phone?

A example for your reference MG-002-2(configure)# show ip route voip v0 DESTINATION MASK GATEWAY --------------- --------------- --------------- 0.0.0.0 0.0.0.0 192.168.162.1 192.168.162.0 255.255.255.0 192.168.162.27

Has any test the below parameters in ip-network-region can make the sense or not? The similar paramter also can be found in change system ip-options. H.323 IP ENDPOINTS RSVP Enabled? n H.323 Link Bounce Recovery? y Idle Traffic Interval (sec): 20...

Hi Rick Thanks for your suggestion, acutally, VLANTEST already has been set to 0, but which only can force the IP phones to stay on the voice network segment instead of registering on data segment, the phones still can't auto recovery if the network downtime is too long. Any other ideas? Thx.

HI Shandy Seems there is something wrong with the network routing between 192.168.0.34 & 192.168.2.31, pls check the ip route setting in G350 & G700, and you may get help from your network team if no erros about ip route were found.

Dear Sir Could you pls help to look into the below issue and kindly advise? Thanks in advance. when the second call comes during the present conversation, if the user press the second line button directly without pressing HOLD key to pick up that call, one-way talking path problem is...

Dear Sir Does anyone know how long IP Phone will continue searching for available CLAN during the network outrage? I found if the network switch was down for 2 hours, all of the ip phones would stop searching CLAN until reset.

It may be caused by the voip resource on one of the G700 , and pls check your config for IP route in both of 2 G700s.

LSP server always belongs to network region 1 when it comes up is there any way to force the LSP fall into specified network region like what we do in IP-network-map for ip phones?

...system config, once primary controller is down, phones will register to LSP while LSP server is always belong to network region 1 when it is up (*is there any way to force the LSP fall into specified network region like what we do in IP-network-map for ip phones?), all calls will be routed by...