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How can I delete files from opt/vmpro/Accounts/ through a Windows machine? This is something that used to work for us on 11.0.4.7 as smb share, but it stopped once we upgraded to 11.0.4.8 We're pulling voicemails/wav files out of the Accounts folder after mounting that location on a Windows...

Thanks again, hoping for that soon once the Windows requirement is gone.

Thanks, I got server edition 11.0.4.7 to work with Windows VMPro, with one caveat, after every restart, I have to update the voicemail password on each. Last question, do you know which of the two licenses I would need to setup a resiliency server, the virtualized server edition one or just the...

Thanks, one more question. Upon checking with our vendor, we have the following licenses: * Avaya IP Office R11 Virtualized Server Edition License PLDS x1 * Avaya IP Office R11 Server Edition License PLDS x2 Is that second one what we need to use on/for the two additional IP500 units?

We have a process that transcribes voicemails which didn't work on our 11.1 test. So until we have a fix for that, was hoping to stay at 11.0.7 SE + VMPro on Windows

So, assuming I have enough server edition licenses for each additional system, the rest of the systems should just connect, right? Also, if I'm running 11.1, can I have voicemail pro running off a Windows box? We need that to continue one of our current proccesses.

Thanks, in regards to SIP Trunks, do those need to be on per system or can they all be centralized on the SE?

Correct, buy server, I mean Server Edition with VMPro disabled and installed separately on a different server. Do I need 2 server edition licenses if the expansion units are IP500 units? Today I managed to add one of the expansion units to the server edition, but had issues with the licensing...

We currently have two IP500v2 units (v11.0.x) that are connected via SCN along with VMPro on a Windows 2012 server. The end goal is to retire one of the IP500v2 units (currently the primary) at Location A and move all its users/extensions/call routes to a App Server/Server Edition (at v11.0.) at...

Just tried and got the same result. It seems as if it's bypassing the Group setting/config entirely. Edit: I think I'm an idiot.. I tested using my test module which kept failing. I ended up calling the group directly from my extension and got the desired result. I tested out a quick menu and...

Yes, I did. Just restarted services as well, no change. Here's what I currently have: Test Module which goes to voicemail for ext 199. Leave option for said extension, checks for holiday or active hours. Each of the Leave mail options has a different prompt which should play before I hear...

I am trying to add holiday and afterhours routing, when I didn't hear any of the prompts I selected, I removed all conditions but the final leave mail prompt - even that prompt didn't play. I'd like to restart services in a few hours to see if that helps.

Yep, that's what I've done. When the above didn't work, I had the Group Leave, go from Start Point > Leave Mail Test. I added a few Entry Prompts under Leave Mail Test, but none of them played.

Thanks, I created a Leave group per your post, but when I test out the voicemail option, it doesn't play any of the additional prompts/messages. Is there anything I need to do to link this Leave group?

I am trying to figure out how to add a greeting before a call times out to voicemail. During active hours, when a call comes in it should ring for 60 seconds, upon no answer it goes to voicemail, but plays a message saying "we're sorry all agents are busy" and then goes to voicemail which says...

@sizbut, When I tried a few weeks ago, I was not able to load the file in a browser, but was able to today. Though when I entered 46xxsettings location, I got an error: connection to the server is terminated due to ssl fatal alert

My knowledge of IPO is limited, we currently have IPO server edition v11.1.2.2.0. I know on a physical v500 box, we could connect using the 46xxsettings.txt as a web address, but from what I've read, that file is not on the server edition. So, how would we connect Workplace to IPO Server edition?

So, I tried dialing *17 and still kept failing. I had existing voicemail nodes which kept failing as well. Turns out one of sister sites has the additional voicemail licenses and they weren't showing up. Had to make an onsite visit to resolve connectivity after which call flow resumed. Though I...

Is the extension type correct? Force login enabled?

We're on IP Office v11.0.4.1.0 and for the last few hours have been unable to route calls to our modules on Voicemail Pro. As a workaround, I have calls going to hunt groups. So far, I have restarted voicemail pro service, confirmed the voicemail password in...