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J179 Auto Log Out

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rtsoi

Technical User
Apr 28, 2015
100
US
I have a J179 that keeps automatically logging out and says "Another user has logged into this extn". Sometimes in 20 minutes, sometimes a few hours.

I have no trouble logging back in but this gets annoying. Is there some setting somewhere that causes this?
 
Maybe someone is logging in with the users extn number.

Or there is a phone with that user being plugged in at takes over the user.
 
Nope, this is a number I programmed just to test this phone.

 
Is the extension type correct? Force login enabled?
 
I set the max simultaneous devices to 1 and to block new registrations when max registrations active but this still happens.
 
I would run a monitor trace and see if someone else is indeed logging into that extension. If the phone system is reachable from the outside world (on a public IP or ports forwarded incorrectly from firewall, etc) someone could be hitting the system that you are unaware of.

The truth is just an excuse for lack of imagination.
 
Try changing the log-in password to prevent someone else from logging in by mistake.
 
Sorry but is this on IP Office?

Stuck in a never ending cycle of file copying.
 
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