I am trying to figure out how to add a greeting before a call times out to voicemail.
During active hours, when a call comes in it should ring for 60 seconds, upon no answer it goes to voicemail, but plays a message saying "we're sorry all agents are busy" and then goes to voicemail which says "please leave a message."
Outside of active hours, I have voicemail pro check if it's a holiday or not, and a corresponding message is added before going to the voicemail greeting of "please leave a message."
Am I on the right track with announcements, if not, what is the best way to accomplish this?
During active hours, when a call comes in it should ring for 60 seconds, upon no answer it goes to voicemail, but plays a message saying "we're sorry all agents are busy" and then goes to voicemail which says "please leave a message."
Outside of active hours, I have voicemail pro check if it's a holiday or not, and a corresponding message is added before going to the voicemail greeting of "please leave a message."
Am I on the right track with announcements, if not, what is the best way to accomplish this?