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I'm new to the Cisco Router/ Call Manager world. If you don't have enough PVDM's in the route, will that cause a one-way audio issue. I know I need to add PVDM's to the router we're using, but just wanted to know if having a lack of PVDM's will cause a one-way audio problem. I'm able to 4...

I was trying to use translation patterns, is that not the best solution? I'm very new to the cisco telephony and programming. when you say on the other, what do you mean? It will be the same incoming number for both.

I'm trying to program business hours and after hours time of day routing. during 8-5p I want the callers to route to a specific extension. After 5 and before 8, I would like them to route to a different extension. I know I need to utilize Time Periods, Time Schedules, Partitions and Calling...

Yes, caller I.D. is configured and we do receive. Yes, we have ISDN trunking. We're on CM 1.2, definity Prologix. The trunk that the calls come in on is an ISDN type trunk. Any help is greatly appreciated. Thanks.

No, I had configured his station like I had another that worked. Is there a COS or COR that the phone has to be at? It just seems strange that I've had this user configured the exact same way at another one of our sites and it worked. He was on a G3si and now he's on a Prologix. Does that...

How do you set up an extension to display the phone number of received calls. I've set LWC option, set log external calls to Y, the station has console permissions. What am I missing? We're on CM 1.2. Thank you for any help in advance.

Thank you very much for all your posts. I will try the last post and let you know how it works. If I have to revert to the added call appearance on their phones, I will. It's amazing how some of the simple things on Cisco is made to be so difficult in comparison to the Avaya system.

Has anyone else created the following? What I would like is a group pickup button that when pressed will pickup the operator phone, but that's it. I need 7 or so extensions with this button, but it would only pickup the operator's extension. Right now, I have it set up so that the 7 users and...

Yes, that is it. Cisco Call Manager with Unity.

What solution should be used when receiving the above message? Do you need to add another circuit? Compress calls? I'm looking at the Cisco documentation and it references the AAR table. Any help would be greatly appreciated. Thanks.

Yes, that is what is happening. I was misinformed. Thank you very much.

We are not using unified messaging, so I'm thinking its another option.

We have agents that are logged into a queue and after each call, the phone is auto-logging off the agents. Anyone know what setting could be set to do this? We DO NOT want the agent to be auto logged off, shoot, its hard enough keeping them in their chairs to answer calls as it is, we don't...

We have a phone (lobby phone) that was configured to ring to another extension as soon as you pick it up. (not sure of how it was done, we had a vendor program it) I think the phone that performs the hotline type dial isn't functioning properly, so I want to replace that phone. When I do...

Does anyone know how to set up voicemail so that when you delete the message, it deletes right away. We're having issues with users deleting voicemails, but it still says their mailbox is full. I've gone into the settings tab under Message policy and tried it with it enabled and disabled. Any...

I have 2 stations that are not passing the CLS data. The recording piece is fine, but the CLS data is not showing up when I do a query. Other agents are fine. Any ideas on what it could be? We're on 8.9, total recording solution.

How do you set up an intercom on a Cisco phone system? We're using 7961's. Right now, I have the extension set up as an intercom extension and she can hear me, but I can't hear the other side. Any suggestions?

That's how each extension is set up.....with the 6212 in the covering extension field. I think its a problem with the audix being able to dial back but i'm not sure where to look.

There is a mailbox 6212. We have an Intuity Audix which is standalone at another site. What's strange is that this was working and now it isn't.

Having an issue with an executive zero out option that was set up. If you dial any one of the administration numbers, it is set up to zero out to 6212, which points to coverage path 9, which inside has c1 as the first option, attd as the second option. When I dial any one of the extensions and...