We have agents that are logged into a queue and after each call, the phone is auto-logging off the agents. Anyone know what setting could be set to do this? We DO NOT want the agent to be auto logged off, shoot, its hard enough keeping them in their chairs to answer calls as it is, we don't want to help that situation.
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Call Center issues
- Thread starter eseibert
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- Thread starter
- #3
Check your agent based routing in CRS
try automatic work disabled
then it will put the agent back in ready mode after a call
I think in about 10 seconds
You know that you can monitor their states with Supervisor
desk top and you can also make then available
try automatic work disabled
then it will put the agent back in ready mode after a call
I think in about 10 seconds
You know that you can monitor their states with Supervisor
desk top and you can also make then available
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