How do you set up the extension to view received calls on the display?

[eseibert]

How do you set up an extension to display the phone number of received calls. I've set LWC option, set log external calls to Y, the station has console permissions. What am I missing? We're on CM 1.2. Thank you for any help in advance.

 

[Midstream]

Did you copy the steps out of the FAQ section?

faq690-2996

 

[eseibert]

No, I had configured his station like I had another that worked. Is there a COS or COR that the phone has to be at? It just seems strange that I've had this user configured the exact same way at another one of our sites and it worked. He was on a G3si and now he's on a Prologix. Does that have anything to do with it?

 

[AvayaTier3]

Each system has unique capabilities based on what features you are paying for and how your system is programmed and how your facilities (trunks) coming into the switch are configured (what features you are paying the provider for).

Programming a station in one switch the same as a station in another switch can be a starting point to make some features work, but not others. It can be like comparing apples to oranges.

Do any stations in the switch you are working on now, have caller ID working? Do you have ISDN trunking in this switch?

What is your hardware platform, software version, what type trunks? This will be a start....

A great teacher, does not provide answers, but methods to teach others "How and where to find the answers"

bsh

35 years Bell, AT&T, Lucent, Avaya
Tier 3 for 25 years and counting

http://bshtele.com

 

[eseibert]

Yes, caller I.D. is configured and we do receive. Yes, we have ISDN trunking. We're on CM 1.2, definity Prologix. The trunk that the calls come in on is an ISDN type trunk.
Any help is greatly appreciated. Thanks.