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  1. Bach06

    advise.

    I recommend the Cisco CallManager Fundamentals, second edition. http://www.ciscopress.com/bookstore/product.asp?isbn=1587051923
  2. Bach06

    Forwarding active when telephone unregistered?

    Whykap & Wavesg are correct.
  3. Bach06

    CCM 4.3 / Win2003

    I was trying with 2003.1.1. Once the DVD media boots up it says the hardware is not supported and aborts. Thanks for your input though.
  4. Bach06

    CCM 4.3 / Win2003

    Has anyone tried or been able to install CCM 4.3 or later on non-"Cisco approved" hardware? I'd like to get a test lab going before installing it on production machines, and I know this was doable with older versions, but now that the OS and CCM software are integrated, it won't install unless...
  5. Bach06

    Where to start learning call manager

    I suggest reading the "Cisco CallManager Fundamentals" book. See this link: http://www.ciscopress.com/bookstore/product.asp?isbn=1587051923&rl=1 This book is based on version 4.1, but I'd say that 95% of its content still applies to newer versions.
  6. Bach06

    CallManager DST Update

    Do you guys know if CCM 4.3(1) has the DST patches built in? It was released just last month, and comes with Win 2003, so it's a "start from scratch" deal... Just wondering if we'll have surprises come next October/November when DST resets...
  7. Bach06

    Off hook in CCM

    The Attendant Console directory has an icon next to each user showing whether they're off-hook or not. Hope this helps. JSB
  8. Bach06

    How much do Unity Ports cost? Port Ratios...

    The way this app is scripted it may not run properly on your laptop; I have it running on the Unity server itself and it works fine.
  9. Bach06

    How much do Unity Ports cost? Port Ratios...

    Unity has a nice tool called "Port Usage Analyzer" which does exactly that. It has graphs of max port usage throughout a day, and you can also export the data to .csv files and then graph your own chart.
  10. Bach06

    ATA 186

    OK, since it is 7 digits, you could also create a translation pattern that's shorter, maybe 2 to 4 digits long. You could make a 1-digit translation pattern as well, say "0", but that may be more headache than it's worth. It would only work IF "0" is not already used by the operator and "9" is...
  11. Bach06

    lots of "blank" voice mails in CUE

    How many lines are on your customer's phone? I have seen #1 happening if a phone has multiple DNs and one of them has the ring setting as "disable". For #2 issue I would increase your minimum message length to 3 seconds. It may not completely weed out the hang-ups, but it will 99% of them.
  12. Bach06

    How much do Unity Ports cost? Port Ratios...

    I think the ratio is a subjective matter, it depends on users in your organization, how much time they spend by the phone, what other communication mediums are available, etc. Personally I have a 24:1 ratio but based on the usage I saw, it could easily be 30:1 with room to breathe.
  13. Bach06

    ATA 186

    I don't know what kind of analog phone we're talking about, but don't most phones have "speed dial" or "memory" buttons on them? You could just set one of those to dial your voicemail pilot number. That's the easiest solution. How many digits is that pilot number anyway?
  14. Bach06

    CCMAdministrator password

    I suggest you disable MLA before attempting the upgrade. You can reenable MLA afterwards. JSB

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