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The system auto backup should not be resetting the system and/or phones. I would look at the ip settings in the main menu.....not on the phones....go into ip and then keysets. By the way, there is very limited reasons to do a system backup everynight. It is not "saving" your acd statistics...it...

depends on the system you have....some do plug in like posted, but some use the y/s pair

there is no ping like command, however, you can check under the IP portion of the database what phones are active. Go to Ip then keyset

go to the library and remove it totally......then rebuild it. use the pirate method - R when you hit the r in the number, it will remove the library entry...not the library in the NPL, just that entry. Then rebuild it.

Late to the post, but be aware...there is a "known' issue with the jumpers on the tadiran IPX Pri card. If they are not set correctly the card will not behave well. I would use a CSU.

Hey, according to your post, the system has no VM. But the ICMC card is a voicemail card. Moving the system should be easy. Yes, there is a battery on the CPU. The only way to back it up is to get into programming. You can back up to the flash card and/or to your laptop.

In my opinion it was the UGW no being "Awake" and resetting it solved the issue. I agree with this: I wouldn't be surprised if unplugging/plugging the card is what resolved it. The fact that you swapped the card whilst it was unplugged I think is is irrelevant. There maybe some "cache" in the...

Are you trying to forward from VM, or from the actual phone? Full time...part time? If it were me, I would set up the personal options of the user and set up find me. This way, the users phone still rings and goes to vm on no answer. Then, the caller is propmted to dial X to find me and the...

Disturbedone is right...this is WAD - working as designed. Still say FC the way to go.

Sample for you! 0-CONFIG 1-DIAGN 2-TABLES 3-ADMIN 4-ROUTING/COST 5-ISDN 6-DATA 7-CoraLINK 8-NETWORK 9-IP 10-HELP *: plis (PLIS) PORTS_LIST 0-PHYS_LOC 1-DIAL_NUM *: 1 choose mode 0 - UPDATE 1 - DISPLAY *: 0 choose type 0 - TRUNK 1 - SLT 2 -...

Go into Keyset definitions in the programmers menu and change the pri_cos and sec_cos to one that matches a working extension. All toll restriction is usally done in cos (class of service) So, at the main menu, type KEY Then select 1 for update. In the from, put in the extension you want to...

You can't do it from the phone. You need to go into PLIS from the programmer main menu and then go to the station. The short name is 5 letters, Full Name is 16...to seperate first and last name use _ so, tom jones at x323 is Short: 324 (i usually iuse the ext number here) Full is Tom_Jones

Why don't you use the Flexicall feature (only available with PRI or T1 lines)? Simple to set up...Calls sent to the phone ring that set and the flexicall destination. Could be a cell phone or any phone. The beauty of flexicall is that with a PRI you retain the call control on the inbound call...

Go to shoretelforums.com for this info...the installation you speak of is VERY detailed. You need to set up multiple route points and call rules.

Did you check your class of service for that station? Have you tried moving (in the NPL) the station to port 1 and port 1 to 0 to see if the problem follows? Check your number plan. Any double indexing on that port?

AND,,,,your extension needs to be an ATT - Y in keyset definitions.

Ok, here is the deal....regular acd does not tell you anything. If you have CCJet installed (this is a seperate database on a PC) then you can configure ACD groups for review. The best way to test if an agent is logged in is to hit the log key on 2 phones. Go to the busy field and monitor the...

Dan - go to shoretelforums.com and post this....you can and will find a taker. But, it's not that easy. The customer has to authorize the installer as their provider and they must sign a partner agreement. This costs money for the customer or you.

Have the tech log into the tadiran website and print out the new sip documentation. Have him show you the feature authorizations in FEAT from the main menu. Check the zone setups from the IP menu off the root. Sit with the tech as he does these things. It must be version 15 on the Taddy. The UGW...

First, how many 1800 numbers? 10-100-1000? Second, why aren't you having the vendor who is supplying you with these numbers doing this test. You pay for them. THEY test them. Third, what makes you think they aren't working?