MauriceMoss
Technical User
Hi,
Hope someone out there can help me on a couple of ACD related questions:
Is there anywhere in the PI that I can look to see if an agent is actually logged into an ACD group?
Obviously, I can see what stations are defined as part of the Group, but I want to see if they are actually logged into it.
If I have two ACD groups defined, say 100 & 200, both configured identically. If you log into a queue 100 in some of the reporting it tells you, you are logged into queue 200? Any ideas?
Thanks.
Hope someone out there can help me on a couple of ACD related questions:
Is there anywhere in the PI that I can look to see if an agent is actually logged into an ACD group?
Obviously, I can see what stations are defined as part of the Group, but I want to see if they are actually logged into it.
If I have two ACD groups defined, say 100 & 200, both configured identically. If you log into a queue 100 in some of the reporting it tells you, you are logged into queue 200? Any ideas?
Thanks.