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Colin, Yes I have. I can dial any normal B1 channel through AA or CCR tree just fine. The only one I cannot dial is the CDN for skillset at Site "B" Through AA or CCR. Interesting fact is I dial 7 to access Voip Trunks then Dial the CDN at Site "B" it does not go through. I am thinking more...

Site A BCM400 3.7 - Trying to send calls over VOIP trunks from CCR tree to Site B BCM400 3.7 Callers would press 3 in CCR to hit Call Center QUE at Site B. I have set Option three to use Voip Pool 7 then put CDN for Que 444. When you place the call to site A press 3 during CCR you get...

Ok, Here is the dealy! BCM3.7 I have created two services modes a "lunch" mode and a "weekend" mode both are set to Auto. The lunch mode works fine and rings extension 411. The weekend mode works fine and rings x412. Now here is the problem. These two service modes ring the extensions and...

Not sure what is going here. BCM3.7 Customer is not able to transfer calls to voicemail. The Pilot Vmail DN 551 is always busy. If you try to access a mailbox F981 sometimes you get in to it sometimes you have to try half a dozen times. Customer is front ended by AA with CCR option 2 to go...

Great input guys. I will be given them all a try. Thank You Thank you. I will post my findings for future. Support Our Troops

Been working on BCM400 that had a 3.6 drive. The customer haa been having issues with the drive for a while, you can hear the heads smacking around inside the drive. So got a new 3.7 drive swapped it. We got the customers system back up and running to a certain point and ran into an issue...

Hey folks ran into something I have never seen before here. Reinstalling XP on my wifes computer Compaq nc6400 I boot from CDrom and select enter to proceed with installing xp. Here is the weird thing. I then get a screen that says "setup did not find any hard disk drives installed in your...

Skully, You are correct. Thank you folks for your posts. Support Our Troops

OK I have initialized the system mb 102 with new password 1234. When the AA picks up i press **then 102#1234# and i am in the mailbox when I press 99 Mrs. Nortel comes on and says "the call sender command cannot be used at this time" Whats the deal any thoughts Support Our Troops

Hey folks. Have a customer that has BCM3.7 and a BCM3.6 They Want to be able to change the main AA greeting offsite. I know on Norstar call pilot you can do it if the admin Mailbox is setup. Can this also be done on these two BCM levels? Support Our Troops

Hey folks, Been working on some BCM400's lately and have run into issue not being able to perform Backups on USB drive. We are running the new version of Business ELement Manager. The error we get is "Unable to mount USB Drive" We are also using 4gig thumb drives, which we have used in the...

I am having an issue with one of my laptops a dell d520 that will not let me shut down. When i attampt to either log out or do a shut down it just hangs on the logging off screen. I have left it sit for several minutes and just never logs out and then shuts down. My laptop is up to date on...

biv343 you are correct the overflow rule I can only get to work with the CCR. AA will not work. They have to be answered by the Contact Center. They have several folks that are responsible for answer customer service calls and CC is the only choice I see. They want the ability to only...

Here is the scenario currently BCM400 4.0 Incoming calls to the main customer service line are answered by the CC. If no agents are logged in they get a normal greeting on the main menu of the CCR tree to dial extension or press "3" to go to their customer service in Vegas. Here is the issue...

You could try shorting the cap on the mother board of the flash take the voicemail off the wall and unscrew the back off. First take out the software. Then will a high resistor short the two leads on the back of the CAP for 15 sec. This will default the unit. THIS IS NOT RECOMMENDED due to...

Here is one that I am not sure why is happening. MICS 6.1 Flash4 Voicemail Customer has DID's in the 9xx range that will not go to voicemail if their phone is in DND. The customer has a wide range of DID's 1xx through 9xx. All the Target lines are build with the received digits, forward on...

we are using the standard m7310 or m7324 phone. it is not the phone set. Support Our Troops

We have always used two combo cards. we have tried one and calls go out into lala land. The system will run alot cleaner with 2 also. I personaly am not sure why two is better but I know it is from experience. Support Our Troops

Ok, here is the deal we had to blow away one of our customers NAMS 4.1 today for the reason of going to 4 digit with DID's. After we did a re-install and then feature 983 then 266344. Now when we try to log back in under F983 (10020000) the display says "not allowed" What the heck is that...

Is it supported on the 50 or the new 450. Support Our Troops