Here are the things that you will check....
-> Do a realtime monitoring on ICM script to see at which step of your call you get the message.
-> Check the VRU script. It looks like there is mismatch in Variables that you are passing between ICM and IVR.
-> If you are collecting any DTMF digits...
Hello, We have more than 4 unity installed on a cluster and our call manager has different number blocks from our service provider. At the moment we are following 4 digit extension plan in CCM and in Unity. Here is my problem...
---As we have different number blocks we end up allocating the...
First of all I'm new to IPCC.....
I've configured for a service in IPCC for one particular DN. Now I want to forward that DN to another number without any announcement only on one particular day of a week. Where do I have to make the changes to activate the call-forward.
regards.
I have CMS R3V5 wallboards are directly connected with CMS. I got a core dumped error on my cms, since then the wallboards stopped updating. I tried to restart the CMS, reset the walloard... nothing works... any idea?
Sorry for not being clear.. Let me put it in different way.
I created a trunkgroup 25 with tac 325. It is a co trunk with a cisco ata connect to it. That particular VoIP provider requires international calls to be dialed without '00'. I've given dial access to the trunk. Now if I dial TAC 325...
Hello, When I make an international call through one of our service provider, I can't send the first two '0's. So I've created a trunkgroup, now how can I drop the first 2 zero... if I don't dial first 2 zeros, the calls goes through ars analysis and it thinks like a local call and drops the...
Looks like some ghost in the Definity..few of our agents terminal goes off (completely disconnects) from the system and after a while say in 5 to 10 seconds it comes again. The agent has to login again to the terminal to take calls.. Any one come across this scary situation...!! This happens...
Hello, I'm trying to create a trunk group with CO trunks from Cisco ATA ports (see below). When I try to dial using that tac from 64xx telset, it goes blank after I dial certain numbers. I get the alarm and error like shown below. I'm lost please help.
display trunk-group 18...
I need help in designing a custom CMS report and I'm a beginner on the report designing. We have several skills and agents on our system, I need a report which can show number of ACD calls attended by an agent in the given interval from a particular skill.
Let me put it in more clear words...
What a coincedence...I just installed a DS1 card (the carrier not connected yet). Found the same alarm in 15 min after installation... Logged on the tek-tips for the solution..
Is it normal to get the alarm in no carrer is connected?
Regards.
I've a new Digital station card TN2224 to install on our Definity G3si v8 system.
- What are the precautions needs to be taken?
- Is that hot-swappable?
- After inserting the card I'm aware that I should find the card in "li conf all". do I need any other configuration?
Thanks in advance.
I came accross a good website. This will be useful for getting numbers from Telcos. Just thought to share with you guys.
http://www.dialabc.com
Cheers.
AvayaArmy - ACA/CTP.
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