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What are you trying to accomplish or what are your requirements? Prob easier to go about it that way.

You should review the admin/installation guide along with licensing. CMS 19 is end of support and you may have issues with obtaining licensing. https://support.avaya.com/css/public/documents/101086103

What CMS version? In the past you would need to setup an ODBC connection. It might require additional licensing.

firewall issue

You are on version 10.2. I would recommend opening a ticket with Avaya.

System/session manager perform syncs so if the time is off between the systems then it makes sense you are having issues. Have you compared the time on each system? Sounds like you need to run initDRS or initTM -f

What does traceSBC, traceSM, and list trace say?

You aren’t asking the right questions then. Identify the flow of packets segment by segment. What network switches and routers does it go through.

You should involve your network team to review how things are connected from a network level. How for example does 192.168.82.47 talk to 10.102.40.10?

Are these phones located at a remote site? Issue is most likely WAN related.

Check your rtp udp port range between your carrier to the SBC to make sure they match. Then do the same with your inside leg.

So you don’t have anything configured in your public unknown table? Instead of outpulsing their DID out pulse the main number.

Do you have the proper Microsoft licensing to do direct routing? Generally, it’s cheaper to buy the E5 licensing. Next, you need to connect your SBC to the internet and have a public FQDN so you can route traffic to and from Teams. You also need to consider codecs utilized as transcoding at the...

Need to use provision or connect to the database and extract the fields you want.

Generally that means corruption and you will need a server rebuild. CM 6.2 is no longer supported as well.

What does the sip trace say?

You would need to configure each Avaya Device to send to another SNMP Trap destination besides the SAL such as Netcool or Solarwinds.

Grab the One-X logs and review them would be the first step.

It depends on how your support contract with Avaya is setup. If you are sending the Alarms to Avaya does your contract say they will remote in and investigate on your behalf?

What version of onex are you running and have you looked at the debug logs? What headset model are they using?