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Avaya One-X Version 2.5.6

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Ann808

Systems Engineer
Jan 22, 2024
3
US
Hi Everyone,

I have a particular agent who has been reporting that he gets automatically signed out of the avaya one-x application and back to system default. He is the only one affected every time. I have always told him to reboot and re-launch the application. I am wondering what could be causing this and if anyone has experienced the same, I would be very interested to know how it got remediated or resolved.

Thanks,
 
Hi Avayaguy 23,

Yup, I asked him to run the logs as soon as he experience it again. Unfortunately the date and time it happened is not showing anymore. I have also check the folders, I don't see any log files folders.

Thanks!
 
OneXA - System Settings - Event Logging - Spark Emulator
Off by default.
 
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