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In the phone configuration page is the 7914 selected as Module 1 in the Expansion Module Information? Thanks, ~Hank The great use of life is to spend it for something that outlasts it. ~William James

I'm with ReallyRotten on this one. You could just setup a pickup group if the phones are within hearing distance from one another. The great use of life is to spend it for something that outlasts it. ~William James

For 8.6.2 CUCM Licensing: System - Licensing Unit Report System - Licensing Unit Calculator Device Versions: Device -> Device Settings -> Device Defaults Gateways Version and Configs: If you don't know the IP address of the gateways in your environment. Device -> Gateway -> [Find] -> If H.323...

Using unity connection audiotext manager found at ciscounitytools allows to you quickly glance at the caller inputs. All you need to do is select the caller input tab for one of the users than just arrow down to the next user and the caller Input screen stays. I used this to toggle through...

You could try to change the soft key template for the phone to remove the CfwdAll. Then see if it's still forwarding after that. The great use of life is to spend it for something that outlasts it. ~William James

The dial tone to the branch is it PRI, Pots or SIP? If it's POTS I have ran into a similar issue in the past. One of the POTS lines used for calling was causing disconnects to occur when taking the caller off hold. If you can gather a few call examples you can check them in cdr to see which...

Do you have a FXS card on the router? You could go this route instead of using an ATA. The programming isn't to involved for setting up a hotdial on these phones. ~Han The great use of life is to spend it for something that outlasts it. ~William James

As a test you could change the devilce pool, calling search space on the phone and set the partition on the DN to match the partition you're using. Complete another test conference with the user. What happens when the conference fails? Does it fail when dialing the cell number or when he hits...

To add onto what has previously been said... if you're looking for a general base time when restarting and updating device firmwares... When I restarted the subscriber 900 devices completed the failover to the publisher. At this time the devices pulled the new firmwares (Intentionally didn't...

http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucm/admin/8_6_1/ccmcfg/bccm-861-cm/b06gtway.html#wp1646938 Adding a Digital Access PRI Device to an MGCP Gateway Step 1 To display the Find and List Gateways window, choose Device > Gateway or skip to Step 4 if you have already located the...

Since this is your only phone that's at a remote site have you verified that the router is configured to communicate with CCM and setup for voice? The great use of life is to spend it for something that outlasts it. ~William James

CCMJGB, I would start with trouble shooting using DNA. Search for a phone that uses the CSS of the site that's making the call. Click the appropriate line Key in the dialed digits of the local number Does the match results = RouteThisPatten or BlockThisPattern? This will confirm the...

CCMJGB, the commands you're looking for are dependant on what type of phone service is coming into your router. PRI, PoTs or SIP? Example for PRI term mon (turns on termal monitoring service) debug isdn q931 after your finished with the debug you'll want to turn them off. Undebug all...

You're not going to like this but with the way you currently have it setup you'll need to add those non working numbers as alternate extensions in mailbox x3922. Welcome to Cisco. HTH, ~Han The great use of life is to spend it for something that outlasts it. ~William James

Esker should be able to provide you with the setup steps. I have completed one of these in the past and ended up obtaining the documentation from Esker. The great use of life is to spend it for something that outlasts it. ~William James

Glad to hear you were able to get this working. Everytime this happens with the phones I support a reset always fixes it. The great use of life is to spend it for something that outlasts it. ~William James

You can build a cti_rp that the hotline number would be pointed to. Create a user that has control of the CTI_RP. Then you can setup a remote destination for each cell phone number. Then build a remote destination profile that contains the cellphone desitinations set the line of the remote...

Do you have the distributin algorithm in the hunt group set to broadcast? How are your hunt options configured? The great use of life is to spend it for something that outlasts it. ~William James

I wouldn't reboot a call manager cluster unless there was a specific reason, no matter what size sandwhich I could make with my ass. It doesn't happen often but after your stung by a database replication issue, post cluster reboot. You may think twice before doing it again. ~Han The great...

Trans Pattern: 1234567 Partion: Internal (or whatever partition you need this for) CSS: Site_A Called Party Transform Mask: 4567 HTH, Please Vote Hopeful Posts Han The great use of life is to spend it for something that outlasts it. ~William James