CsllManager 8.0 line group

[lherring]

Line group setup in CallManager with 6 phones in the group . one of the line gorup members has calls ringing through the line group that she must transfer to another number. when the user makes the transfer the phone will no longer ring through the line group. we have to reset the phone in callmanager to reconnect with the line group. the phone is not losing network connection calls ring direct just not in the line gorup. we have replaced the phone, tried a different network port on the switch, moved the user to a different desk, watched the user to make sure they are not doing anything wrong. any ideas would be grateful.

 

[whykap]

so a call comes through the hunt group
User answers, transfers the call
After phone cannot receive call through the hunt group
Reset phone and it works

Is that correct?

Does the transfer complete succsefully?
Can you duplicate with another member of the HG on a different phone?

 

[lherring]

yes you are correct. the transfer completes with no problems. other users in the same hunt group never have this problem. we have several hunt groups with no problems. very strange issue.

 

[hanluc6933]

Do you have the distributin algorithm in the hunt group set to broadcast? How are your hunt options configured?

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