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I'm happy with that. Finally Avaya made a step in the right direction. Other vendors do that for a long time now... Does that dual thing work with R8.1 too (phone and communicator simulteanously)?

Hi guys! I have a 9608 phone and Avaya communicator running simultanously on the same extension. But only if the hard phone is busy, the extension will be treated as busy (even with only two appearance buttons, reserve last CA active and BLF says so). If commnicator is used, additional incoming...

Sure, g711, g729 and the more or less useless codec g722 are available.

Thanks for your reply. That option seems to have no effect - softphone is still using g711.

Hi guys! IPO 9.0.4: I have a collague who sits in Canada. Because his internet connection isn't the best we thought to use only codec g729 for his softphone (where the 9608 sets here in Austria use g711). Nothing easier than that, I thought and tried to set the codec for the Softphone. But...

I thought so too but wanted to ask nevertheless. Sometimes you guys come up with solutions where none should be.

Thanks for the reply. I considered that too, but took it only as my last resort because SMDR data would look funny (-> Call data acounting via NovaTax).

Hi guys! I have a special requirement for an installation in a nursing home for the elderly (replacement of a Bosch Integral 3 -> IP Office R9): After lifting the receiver (analog phone) the user (resident) should be able to dial whatever number. If the user dials nothing for 30 seconds he/she...

Thanks for the reply! Yes, they are on the same node (same 500v2). Imho, follow me to an extension on another node should work on a server edition. On a direct call it works perfectly - only if the call comes through a hunt group it doesn't. Thank you for pointing out the possibility via mobile...

I forgot: Firmware 8.1.96-14.el6 (8.1.65)

Hi guys! If anyone has the opportunity (means access to a server editon), please try this: - incoming call route to a hunt group - hunt group is sequential, queuing is on, announcements are activated, voicemail is off - one single member active in hunt group - hunt group member has follow me(!)...

I did not know that it is possible via Web control, too. All units run with the same firmware. In the meantime Avaya support has been contacted - but so far they have no clue either. Yesterday I took the two hour drive and reformated the SD card of the affected gateway. Did a factory reset...

I rebooted everthing (IPO-server, gateways, VPN-router) - a lot of times...

Thanks for the reply! Unfortunaltely, the server is in Austria and the gateway in Germany. Therefore its not so easy to recreate the SD card. The funny thing is that the problem is not easy noticeable. You see it in Monitor, System Status (Alarms/Services) and on the phones connected to the...

Hi guys! I'm installing a server edition right now (4 gateways (IPO500)). Three of the units connect well to the server but the fourth makes trouble. Monitor of the fourth unit says: ERR: IPOFFICE IS UNUSABLE UNTIL SERVER EDITION (AND UPGRADE) LICENCE IS ADDED and another message that says that...

I have the original SD card of the supposedly faulty box - it holds all licences. Thanks for the answer. I'll try this today and keep you posted.

Hi guys! I have a problem at a customer where all clues point to a hardware problem of the IP500v2 itself. Luckily enough we have a spare (and virgin) box in stock. The customer runs on R8.0.46 and should stay that way. For the test whether the new box works better I want to use the same...

Hi! In Austria it's usual that you have to dial zero for an outside line. Therefore I have the following settings: System shortcode: 0N/Dial/0N/Main ARS: 0N/Dial/NSE/1 When dialing via phone all works well. With One-X Call Assistant on the other hand the dialed number comes short of that...

Hi! While setting up a new system (IPO 500v2 (7.0.23) with One-X Portal) I stumbled over a problem with the One-X Call Assistant (mark & dial). All functions work as they should (I guess...), but because the system is set up that way that you have to dial zero to get an outside line, most of...

Update: Avaya regards this as a documentation bug. SBM24 are NOT supported on 9608 & 9641. They just will modify the according manuals.