R9.1: Extension not busy when using communicator

[beast72]

Hi guys!

I have a 9608 phone and Avaya communicator running simultanously on the same extension. But only if the hard phone is busy, the extension will be treated as busy (even with only two appearance buttons, reserve last CA active and BLF says so). If commnicator is used, additional incoming calls ring on the phone (and if call waiting is on, on the communicator too) and cannot be handled according to forward on busy, voicemail or huntgroup settings.

Can somebody confirm this? I will raise a SR with Avaya then.

 

[janni78]

I get the same but testing against 8.1.

Would have thought it would behave like the Softphone and logout your phone when you login on the Communicator but no =)

"Trying is the first step to failure..." - Homer

 

[beast72]

I'm happy with that. Finally Avaya made a step in the right direction. Other vendors do that for a long time now...

Does that dual thing work with R8.1 too (phone and communicator simulteanously)?

 

[janni78]

Yes, both endpoints are logged in at the same time in R8.1

"Trying is the first step to failure..." - Homer