9608 with BM24

[beast72]

Hi!

I have a problem with BM24-modules attached to 9608 sets: The BM24 actually show the names of the users and the buttons are useable as direct call buttons but they don't show the status (busy / ringing) of the users. Also the font is very tiny (compared to CM).
Product description says that this combination should work.
Tried with R7.0.5.

Is it a bug or am I missing something?

 

[kholladay]

Are you using the Dial feature or the User feature? You should use User.

Kyle Holladay
ACSS & APSS SME Communications
MCP/MCTS Exchange 2007
Adtran ATSA, Aruba ACMA

"I have one speed, I have one gear...GO!!!" - Charlie Sheen

"Thinking is the hardest work there is, which is the probable reason why so few engage in it." - Henry Ford

 

[beast72]

It's a user button.
A BM12 works with the same config.

 

[tlpeter]

I have seen this in the Beta's and the buttons stopped working well after a reboot of the ipo.
Try to disconnect the phone and reconnect it again.


BAZINGA!

I'm not insane, my mother had me tested!

 

[beast72]

System rebooted, phone dis- and reconnected - same thing...
Somewhere I read that the BM's also have a firmware. Is it possible that the firmware isn't up to date? There is only one kind of BM24 module (for 96xx) for IPO and CM, right?

Has anybody actually seen this working?

 

[tlpeter]

I have seen it working but i had issues with it but that was on the first 7.0 beta version.


BAZINGA!

I'm not insane, my mother had me tested!

 

[beast72]

Thanks for the replies.
I think I'll open a support case at Avaya.

 

[tlpeter]

Have a moment, i am going to try it now.


BAZINGA!

I'm not insane, my mother had me tested!

 

[tlpeter]

I have the same issue as you describe.
Within monitor you can use a tool called DSS status.
That little tool shows all programmed buttons on a phone and that tool shows the right info.
So it is not an IPO issue.


BAZINGA!

I'm not insane, my mother had me tested!

 

[beast72]

Phone- or BM24-firmware then?
Still a problem of the IPO developers - isn't it?

 

[tlpeter]

Phone- or BM24-firmware then?

I am not sure if the SBM24 has firmware.

Still a problem of the IPO developers - isn't it?

Yes it is so you should raise a case.


BAZINGA!

I'm not insane, my mother had me tested!

 

[beast72]

Update:
Avaya regards this as a documentation bug.
SBM24 are NOT supported on 9608 & 9641.
They just will modify the according manuals.

 

[amriddle01]

Translated ...."We can't work out an easy way to do it, so we can't be arsed"

ACSS (SME)
APSS (SME)

http://www.ipoffice.tel

"I'm just off to Hartlepool to buy some exploding trousers