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We have an issue where 2 of our 20 remote India agents are receiving delayed audio when a call comes in. It is only these 2 agents all the time and no one else has been affected. All the agents are using hard phones that connect via an MPLS back to one of our USA locations. Has anyone else...

I have 2 Avaya IP phones that will not display a MWI. They are different model phones but both are on our CallExpress voicemail system. The first model type is a 9620 and the other is a 4610. I have done everything I can think of to fix this issue. Any ideas?

rejackson: yes it is connected to the media server via VPN. It's possible that it could be the internet and voice being more sensitive but these phones are not being used at the time of the reboot they are just connected to the VPN. There is no traffic being passed other than the VPN...

customcracka. We are using Cisco for our VPN.

perform a "list ips" This will give you the status of all IPSI boards.

4610 and 4621.

We have deployed over 40 VPN phones at many different (mostly reidential)locations with good success. We do have a couple minor issues of the phone rebooting when not used but the persons PC not experiencing the same issue. The PC stays up throught the day and is plugged into the same router...

Thank you!! The changes recommended worked.

Thank you both. I cannot change the hunt group as it shows "object in use". I have removed the hunt from the vector and the agents but still cannot change it. Do you know how I can reset the hunt group?

I have added a new skill/hunt group to our PBX and CMS application, however when you pull a real time report the skill shows empty. I have checked to make sure the skill is set up in CMS and that there are agents assigned to the skill and all looks good. Does anyone know if there is a piece I...

I have 2 instances where the VDN is locked up where the PBX is saying "object in use" when I try to make a change as well as if you dial into it the greeting states that the meeting is already in progress. The problem here is noone is in the meeting but it seems that something has locked up...

The console permissions are on as I would get waive off after the FAC. I enter the FAC and the extension but get no confirmation tone.

I have changed the time on both the A and B servers during the day without any issues. I didn't need to do the interchange as I have access to both servers via the web portal. It is a pain as it is a manual process but is pretty safe.

I am attempting to set up a feature-access-code so that individuals are able to change the meet me conference access codes. I am able to add the FAC and when I dial it connects but am unable to get confirmation after I enter the meet me conference ID. Can someone tell me if I am missing...

I am looking to change our dialplan and have run into a snag where I have a few DAC's but cannot find where they are used. For example I would like to make the 74 an extension but it is currently setup as a DAC but cannot find out where. Can anyone tell me where I should look to see how this...

We do have tennant partitioning so I cannot change the 0 in the dialplan analysis to an extension. How can I add a new tennant?

Does anyone know if it is possible to setup a dial 0 as a VDN to point to another number and point to an attendant?

We have an AVAYA S8720 connected to a CISCO CM 4.0 via IP trunking. We did not need to purchase any additional liscensing or hardware to make this happen and were able to integrate the directories.

We have a main AVAYA PBX (8720) in our CT location with 2 sites set up as ESS's (8710)in NJ and Indy. When a user in NJ dials 0 for the operator they go to Indy instead of the front desk in NJ. When I dial 0 I get the NJ operator like I should. How can I change the coinfiguration so that when...

I will double check and make sure the call serevr address is in the phone.